Dream Apartments St Thomas Hall

Apartment was great, very clean and in a good location. Only problem was that i didn’t realise until I got there was that I had to put down a deposit. I think that this should have been part of the details when I booked. I was informed that it would only be put down as a pending amount but I was charged. Other than that I enjoyed the dream apartments and will stay again

This place is an absolute joke, on arrival there was no free parking as it is stated on the website that there is, when we got into our apartment the tv was not working and the hot water did not work, tried to call the company 5+ times and no answer. Loud music all night. There is a  security guard on the premises but was only seen once during the night. At 3:15 am someone was banging on our door intoxicated and it made me feel very unsafe. Did not end up staying the second night as there was nothing nice about this place and I just wanted to get away from it.

Absolutely horrendous company. Wish I had of read these trip advisor reviews prior to booking. Got an email late the night b4 we were due to arrive cancelling our booking. Email wasn't seen until we were on our way. Tried to contact them and got really snotty emails back, re booked another hotel and 3 people in the hotel the same thing happened to them.

The apartment could have been cleaner , no hair dryer as stated, curtains a waste of time they don’t keep any light out , it’s on a very busy road , bin men at 6am , other people in apartments banging doors all the time , more banging of doors between 11pm til well after midnight, a very noisy place to stay , sadly wouldn’t recommend.

Last December we booked a 1 week family stay for the February midterm break. This was to tie in with a week's work experience by one of our children in Belfast close to the Lisburn Road. 2 days before our arrival I received an email informing me that the apartment was unavailable due to 'maintenance issues'. No phone call, no offer of alternative accommodation...... I rang the contact telephone number and got the same token apologies. The staff member did try and offer some alternative accommodation options - he was looking up the internet whilst talking to me. The level of service was terrible. My advice is not to book a stay here otherwise you could find yourself looking for alternative accommodation 48 hours before your arrival.

ONLY ONE WORD TO DESCRIBE THIS WAS TERRIBLE We informed you that there was 5 adults and 1 child aged 10, in a 2 bedroom apartment I was informed on the phone that there would be a sofa and then an extra bed. When we arrived we were on the top floor room 17 which we were told we were upgraded to the penthouse which was not the penthouse. My mum who is 70 which we told you had to talk up and down them stairs. On arrival the sofa had a sheet on it and 1 pillow so myself had to sleep on the floor in the living room which to be honest was rotten. The apartment itself was not up to standard at all we paid £270 for it and I can tell you that we will never he back. When departing at 10am this morning someone throw a tin of beer of the window and nearly hit my mother. This was meant to be a special occasion for my mother's birthday and it was a horrible nights stay. I found the apartment itself very very dirty, the carpet was rotten and very sticky, the shower was in a horrible state the drawers in the freezer were horrible. Over over the apartment was not CLEAN AT ALL I emailed the hotel about 10 times and rang about 5 times to this date the 25th October 2023 no-one has ever got back to me

Apartment decent but Dreams try to renege on check in and out times despite evidence of bookings and hard to contact on phone.

We have booked a room on June 20th 2023 for sept 16th and we’re from the south and we got a message on *********** not even a phone call to say they had cancelled it due to over booking which is there negligence! Then I called to see if I could speak to manager as they just cancelled didn’t offer any other solution was told get on *********** and look it’s last min ended up paying extra for a room else double the price as it was literally 15 mins before we arrived absolutely ruined our trip! Stay far away from these don’t know a thing about customer services and also clearly can’t communicate absolutely shocking leave people in a position they did. Icing on cake I messaged at 8am to see could I check in early and was told it was 20 extra then to just have it cancelled a joke

This was the loudest unkept property I have ever stayed in. The coach was broke down the people party all night long. The window in the restroom was broken. The toilets was clogged. The streets was packed no place to park. you could not contact anyone on theyre phone it just rang and rang. Very unprofessional. Not happy.