Magdalena
February 3, 2024
The hotel is very nice, the breakfast was OK, but the room we had was really terrible. The description said that the room had a view of the city, but it was only a basement. The window was so high (with a view of the car park) that I could only open it from my chair. It was very dark in the room, you couldn't see the sun, even though the weather was nice. We didn't know what the weather was like until we went outside. I wanted to change rooms and was promised that I could do that from the next day. But unfortunately that didn't happen because apparently there were no other rooms available. The women at the reception fobbed me off several times with empty promises. The women at the reception were nice but not particularly helpful or understanding. Finally we changed the basement. We got a different basement, but at least with 2 windows (but also placed so high). It was a bit brighter inside, though. But we couldn't get through the whole day without turning on the light. I think this type of room (2 bed rooms on lower floors) should have a note that it is a basement with mini-window, dark (and depressing) and with the view of the cars below.
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