Hilton Garden Inn Hotels in Bellevue

I’ve stayed at this hotel whenever I’m in Bellevue, WA for well over thirty years. My earliest memories of this property were as a Red Lion Hotel. Then it became a Double Tree and finally, on its deathbed , it’s a Hilton. How the mighty have fallen… Not withstanding the property, which I’ll get into, I will say that the staff are generally kind and helpful. So this review is not to diminish their efforts. However hard they work, the reality is this property is beyond salvage and should be torn down and a new property should be built in its place. The bedrooms are grossly outdated, and when you look behind the doors, or in between the furniture, you’ll see how old this hotel is. While it’s sizeable in space and scope, the elevators are tragically slow, with two-of-four being out of commission when we stayed there recently. Sadly, the water pressure is so low it takes forever to wash and rinse. Our keycard failed three separate times, requiring a long walk and painful elevator ride back to the main desk where the staff reset the keycard. The pool is functioning, but there were never enough chairs and loungers. Add to this there were never enough fresh towels and you’re getting the taste of mediocrity this hotel delivers. One absolutely disgusting site is the swamp that lies just beside the pool (down the concrete foundation about twenty feet). I have no idea who thinks this is aesthetically pleasing, but it’s not. It’s home to a few ducks who clearly have poor taste in accommodations, as did we. This poolside unattraction is downright ugly. One thing I was interested to see were several staff members not wearing any type of formal Hilton uniforms. The breakfast buffet chef was literally dressed in Carharts with a t-shirt, work boots and a ball cap on. And one of the maintenance staff looked like he just walked in off the street. Management must have been on vacation at another property. Finally, the outside of the building, including the massive sloping glass facade, clearly hasn’t been washed in decades. And worse, yet, the parking area is filthy to say the least. Food containers, candy wrappers, cigarette butts and hygiene products lay a strewn for days with no effort to maintain a modest effort in appearance. This was the last time we will stay at this hotel. If you want to save yourself frustration and disappointment, I encourage you to stay at the new Marriott up the street. Literally blocks away, it’s a cleaner, nicer bet.

The location is next to a small church, relatively quiet. A bit old, but very hygienic. There is an elevator and hot water and coffee are available in the lobby all day. The room has a kitchen and is fully equipped. There is a supermarket nearby. Breakfast is simple and normal. Self-driving travel can be considered if your requirements are not high.

This place is a de-flagged Courtyard Marriott. Honestly for that description it isn’t too bad - the room was clean, the old-style keycard doors indicated it had been quite a while since an update…but the mattress was fine. Common areas seemed decent, though gym actually was quite sad - very small, machines oddly wedged together, TV blasting at 5 am So a high three stars maybe four for the facility - I didn’t pay very much either. But the reason I’m giving a much lower score…5 am and I’m going to the gym. Walking through the main lobby on the way there were two me talking extremely loudly in a language I don’t speak…and seemingly on the phone too telling someone else about the condition of pieces. It later turned out that this was the front desk clerk and someone else seemingly in their employ. That other person shortly after I went to the gym proceeded to follow me in, walking in and out and seemingly inspecting different pieces. He was completely oblivious to anyone else…after probably walking in and out ten times and continuing to talk on speaker at a non-indoor speaking point volume, I asked if he could stop or be quieter while I was using the gym….and he proceeded to to say “No, I need to do this now”. Honestly this wasn’t the end of the world…it’s less about the case itself…but is this the attitude towards guests? Like do I need to apologize for wanting a reasonable environment in the gym? At that time the morning? Couldn’t you consider others at all? So my experience otherwise had been fine -but this is not an establishment I’d want to do business with again.

Very good, will come again next time, because it is the feedback from the company's business trip from the colleagues, I will still choose here for business trips in the future, good quality and cheap, very cost-effective

I reserved two rooms, online, one with mobility accessibility for my sister and the other for hubby and me and I requested adjoining rooms so we could help my sister or chat with her. It's a bit tricky to get into the street where the hotel is located as it is on a small street with only a sign which says AC Lounge as have passed it the first and second night of our stay and we still have 3 more days to go. Valet parking for $39 is available and a necessity for us as my sister has mobility issues and needs a cane to get around. I had chatted on the mobile app about getting adjoining rooms the day before our arrival and they were able to get a mobility accessible room adjacent to our room. My sister had a king bed in her room and ours had a queen and they were located only a few steps from the elevator. The rooms have only 2 small drawers and a small area for hanging up clothes, a safe, a refrigerator with two complimentary water bottles, a hot shot for hot water. The room is just right for the two of us and the bathroom has a big rain shower head as well as a handheld shower head and I love the citrus scent of the shower gel, shampoo and conditioner. It smells so clean and fresh. The room is basic with minimal frills. This is a pet friendly hotel, and there is treat jar for pets! Olga was very helpful when we checked in and the only thing is that we had a hard time understanding what she was telling us as English we believe is her second language. The first morning we were here I went to the 24 hour fitness center located on the lobby level and it's great with water available, towels, sanitizing wipes, complimentary ear phones in case you don't have any, and my favorite props like the stability, medicine and bosu ball as well as free weights. I'm not much for machines but I do enjoy doing balancing and core exercises. The bosu ball needs more air in it though and should be checked periodically. Then we had their buffet breakfast which was $22 a person which includes, juice, coffee, scrambled eggs, deli meats, pastries, english muffin with sausage or ham, tea, hot oatmeal, milk, almond milk, yogurt, all kinds of fresh fruit like strawberries, blueberries, pineapple, cantaloupe, bananas, which all made for a healthy meal or not! Also there's a microwave and ice machine (called the hydration station) available on every floor for your convenience.

The staff was extremely helpful and allowed us to check in early as we needed to go to a wedding in the afternoon. They were extremely accommodating. We would stay there again in the future. Good location and excellent restaurants nearby.

We've stayed here on three visits from Japan and will definitely stay here again. Hotel is part of Bellevue Club which means hotel guests are able to use the club facilities such as gym, basketball court, tennis court, pickleball court, swimming pool. It's like being in a resort setting close to douwntown Bellevue. Staff are freindly and rooms are good size with very comfrtable beds. Casual restaurant is very good and during the weekends the higher end restarant will operate so good choise within the hotel and of course it's close to downtown Bellevue with many restaurant choice. Unlike large international hotel brands, BCH is very cosy with a private feeling. Limo service to take you around within two mile radius of the hotel was great to have. In 2025, new light rail train will extend over to Seattle side so access will be improve.

The room is clean, well-equipped, and the staff has a good attitude, but the breakfast is too simple, but this will not affect the experience of staying

This hotel has a convenient location in downtown Bellevue, within walking distance of several restaurants, etc. Like most downtown Bellevue hotels, there is a parking charge; parking is in a secure garage (it's only self-parking, however, compared to many properties in the same area that offer valet service). This hotel is also very expensive; room rates are routinely $400/night. For that price, the hotel offered a disappointing experience, especially in comparison with other similarly priced hotels in the immediate area that offer, for about the same amount, superior services. My biggest gripe: lack of daily housekeeping. The policy is that the room is cleaned on the *third* day, and then *every other* day after that. I'm sorry, but when I'm paying $400 a night for a room, the hotel can afford to clean it, every day. Unlike some other properties that have also (lamely) moved to non-daily housekeeping, this hotel didn't even offer to let you request it. Many other hotels (Westin, Hyatt, etc.) within walking distance of this hotel, with similar room rates, offer daily housekeeping (without having to request it). That this hotel doesn't is just a testament to management's cheapness. The room itself was renovated, but small, with poor storage. The closet was so narrow that I could not hang two suits and two shirts in it. Accessing a storage drawer was an exercise in wheeling around modular furniture. Again, other hotels in the same area have much larger rooms with superior storage. On the plus side, staff at the front desk were helpful. Far better options in Bellevue, particularly for the money. Send your business to a hotel where management actually cares about the services it's offering to guests.