Hotels Near Biblioteca Comunitária Graça Rios in Belo Horizonte

I chose this hotel because it was a business trip and it was the closest to the commitment I had, but it is ”isolated” and is not close to the center of BH. The towels were clean, but they had a different and strange smell: the cover was excellent and the air worked super well, but there were tracks of travel bags rod in the white walls which I consider a bad pro room look. He was very dark, and as he was in a high floor, he had no noise, the fridge was working well and was very useful. I was expecting more of breakfast, basically with bread and few fruit and juice options. I was mad by the cheese bread, but it was cold, and the lucky is that the coffee starts early at 6:00, so for those who have a good deal. Finally, it was true for me because it was only a day-to-day and it was a business trip.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

I found the hotel very good, in another hotel in BH in August was a bad experience. SAN DIEGO is clean, new, smellful, the rooms are small, but that is the less, the corridors have a carpet, which prevents noise, the coffee is very good (I just didn't like the pretence that is of bad quality or is presented). The next has a McDonald's, is on the streets with little movement, the attendants are hearty. 3 fast lifts, it never took to rise or down, the air conditioning is split and not window. Finally, a standard city hotel, which is not BH. I was staying two days and booked two rooms for four people, two in each.

Very good ! Excellent cleaning and excellent location !!!

The hotel is located in the centre of Belo Horizonte and has very old accommodation. The reception service is a little misguided. The room we were was a spacious, good bed, old air conditioning and noisy. The bathroom was also with good room and a good shower, but the water was passed through the door and flooded the bathroom.

The hotel's highlight is the location, very close to the Mines Centre, Central Market, Shopping City, friendly and careful staff, I liked the cleaning, I loved my stay and I would surely come back. One suggestion: more varieties at breakfast.

Located in a quiet and safe neighborhood where there are many small shops and restaurants. Nice modern design. Small pool on rooftop. Very good breakfast. The rooms are nicely decorated and have a lot of space. I recommend the junior suite as they are even more spacious. Most staff members are really nice. They do their best to make your stay as comfortable as possible. I had some small hiccups but I really appreciate their efforts to overcome these small issues. Some staff members do not speak English but you still can manage. Thanks to all the staff members and managers (Jessica, Lidia, Daniel etc.) who helped me have a great stay.

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Globally it’s a good hotel but compared to the other hotel 4 **** that I tried in the rest of the world, i find the radisson a bit too limit in terms of : - quality of the bedroom room - level of speaking English in the restaurant - the sink in bathroom almost clogged For the rest, it’s perfect: - very welcoming employees - very tasty food in the restaurant - super bar - super laundry service