Hotels near Belo Horizonte–Pampulha ＂Carlos Drummond de Andrade＂ Airport, Belo Horizonte

Ótimo atendimento, única sugestão de melhoria é que a porta do banheiro no quarto que fiquei não trancava.

The hotel is great, but when booking, call the hotel in advance to see if the information given in the app is correct, I had a problem when I got to the hotel, because the app didn't have any prompt to inform that the lounge area was closed due to covid, Because it was an application bug, we didn't have much choice to do, I tried to convince the call center but we couldn't, they asked us when to send an email, who knows” will get a response, it's not delivered correctly The total error of the application of the information, we do not leave a solution.

Excellent room size, excellent service, breakfast could be more tired!

Me hospedei neste hotel há alguns anos atrás, e parece que está pior. Muito bonito por fora e bem localizado em bairro tranquilo. Apartamento espaçoso, equipado com TV, frigobar, cofre eletrônico, ar condicionado split. Banheiro com bom tamanho e ótimo chuveiro. Roupas de cama já desgastadas. Limpeza bastante ruim. Encontrei um soutien e uma embalagem de preservativo embaixo da mesa de cabeceira, mostrando que sequer foi bem varrido. O piso é escuro, talvez para não mostrar a sujeira. Café da manhã razoável. Garagem apertada e caso o hotel esteja cheio, pode não caber todos os carros, sendo necessário deixar na rua. Mas isso já e comunicado no check in

I chose this hotel because it was a business trip and it was the closest to the commitment I had, but it is ”isolated” and is not close to the center of BH. The towels were clean, but they had a different and strange smell: the cover was excellent and the air worked super well, but there were tracks of travel bags rod in the white walls which I consider a bad pro room look. He was very dark, and as he was in a high floor, he had no noise, the fridge was working well and was very useful. I was expecting more of breakfast, basically with bread and few fruit and juice options. I was mad by the cheese bread, but it was cold, and the lucky is that the coffee starts early at 6:00, so for those who have a good deal. Finally, it was true for me because it was only a day-to-day and it was a business trip.

Pontos positivos: o atendimento da recepção no check-in foi muito bom, a localização é boa, de frente a uma padaria e do lado de um restaurante self-service sem balança e barato. Além disso, aceitaram antecipar o café da manhã em 30 min. em razão de concurso público de grande porte que houve na cidade no domingo. Pontos Negativos: - Não existe nenhum isolamento acústico, inclusive no quarto que fiquei tinha uma porta trancada que dava acesso ao quarto vizinho e me fez conseguir escutar tudo que falavam, além disso as janelas não vedam nada do barulho da rua por não possuírem borracha de vedação. Os quartos também são muito próximos uns dos outros, e para piorar as portas fazem muito barulho para abrir e principalmente para fechar, então a todo mundo escutamos barulhos altos. - O ar condicionado funciona apenas com vento fraco. - O chuveiro não funcionou direito, o registro da água quente não estava bem regulado, não sendo possível controlar o fluxo de água, fazendo o banho ser muito quente ou muito frio. - O café da manhã é muito simples, pouca variedade. - Pia do banheiro entope fácil. - Chuveirinho fraco. - Travesseiros muito velhos e manta com cheiro de que não foi lavada. - Internet wi-fi instável. - Cartão-chave dos quartos dá problema a todo momento, sendo necessário voltar à recepção para magnetizá-los novamente. Vi isso acontecer com diversos hóspedes.

(English below.) Esse hotel chama os quartos ”apartamentos”, mas não são. ”Apartamento” implica um nîvel de autonomidade, mas isso é meramente um hotel barato. Se viajar com crianças, toda comidinha delas vai estragar porque nem tem geladeira direito - meramente adega de vinho, de 12ºC. Falta microonda e maquina de café, que é padrão internacional. Uma pia de lava-louça não transforma um quarto de um hotel budget para um apartamento, gente! Se pedir gelo, o bar/restaurante terceralizado vai te cobrar R$ 16,50, que é 10% da diara do quarto (paguei R$165). Todos hoteis to mundo tem uma máquina para gelo gratis. Os funcionários da noite são totalmente sobrecarregados, mas bastante simpáticos. Embora, os gerentes podem ser bem hostils e de cabeça dura, insistindo nas ”politicas da impresa”. Eles preferem brigar sobre detalhes em vez de dar um bom serviço. Em fim, um hotel budget da classe ”Ibis”, bem limpo, funciona para pessoas sem ciranças, mas não são ”suites”. A atitude dos gerentes nem dá vontage para voltar. This hotel calls its rooms ”apartments”, but just adding a kitchen sink doesn't turn a hotel room into an apartment. There is not even a functional fridge, just a wine cooler that chills your beverages to 50ºF or so. If you bring special food or fruit prepared for your kids, everything will spoil overnight. No microwave, no coffee maker, so you need to depend on the super expensive room service for everything. So the ”Suites” name is untrue, no way to sugar coat it. There isn't even a free ice machine to be found anywhere, so just a bucket of ice costs R$16,50 by way of room service, which is 10% of the price we paid for a night! When reminded that they are falling short of international standards, the management prefers to argue and bicker and ”be right at all cost” instead of scooping a bucket of ice for free and create good will. At night the hotel is understaffed, but the one employee who holds it all together is trying really hard to make everyone happy. The breakfast is opulent, the place is very clean, but overall forcing the outsourced bar/restaurant on the guest for every little thing, is annoying. If you travel with kids, and expect some autonomy in your ”suite”, so you can at least keep some food cold and heat it up in a microwave, and coffee up in the morning without schlepping downstairs with the kids, you will not get that here. It's an ok budget hotel of ”Ibis” or ”Motel 6” quality, but nothing more. And the deceptive ”Suites” name and the management's argumentativeness really doesn't make me want to come back.

Hotel desk, parking, valet attendants were always kind & helpful. Room was comfortable & clean. Work out room & amenities well taken care of. Convenient location. Great breakfast, good food at restaurants - all the above I give 5 stars. However the organization of restaurant in the evening needs major attention, which is sad because the food is excellent, and so I give 2 stars as I’ll describe below. For our evening dinner we - and other guests waited more than an hour for food. It was obvious they were understaffed but no one checked in with us and it was hard to get their attention. When our food arrived, they forgot my elderly mother’s meal. Wait staff continued to not check in with us - and we felt ignored. Finally we spoke with staff and they got my mothers meal…about an additional 45 minutes later, we actually ate together. I complained to the restaurant manager and I was treated disrespectfully. I felt her meal needed to be compensated. His reply was “No - well she ate it didn’t she?” I was stunned by his rudeness and stood my ground that a 5 star hotel should not treat their guests this way. A waiter saw the ridiculous exchange and ended comping her meal. I noticed other hotel guests were frustrated too and had similar issues. At the very least all that needed to be done was for the staff to communicate,”Please be patient with us; were understaffed” etc. -That would’ve made a world of a difference.

With a stay at Pampulha Flat Hotel in Belo Horizonte (São José), you'll be a 2-minute drive from Mineirão Stadium and 9 minutes from Afonso Pena Avenue. This aparthotel is 7.6 mi (12.2 km) from Expo Minas Convention Center and 10.2 mi (16.4 km) from BH Shopping.Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional amenities at this aparthotel include complimentary wireless internet access, a television in a common area, and a vending machine.Take advantage of the aparthotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.Make yourself at home in one of the 84 air-conditioned rooms featuring kitchenettes. Complimentary wireless internet access keeps you connected, and 32-inch LCD televisions are provided for your entertainment. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

Excellent service, very pleasant and well-located location, safe region and I will surely return again