Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

I am writing this review just to warn others... we stayed for a night a couple very recently and spent some time at the Zen pool. We were with our two year old who was enjoying the pool and walking on the decking between the pool and the sun loungers. I walked between the pool and sun lounger barefoot ( as you would have to in order to get into a pool) and felt a sharp splinter enter my foot- no big deal I can remove and these things happen. When we returned home the next day I noticed my son had approximately 20 small splinters in the soles of his feet. Again a splinter may seem a trivial thing however to have twenty splinters in the soles of his feet and then try and remove them from a toddlers feet- I was pretty horrified and it has caused my child great distress. I would not expect this to happen beside any swimming pool let alone a 5* star hotel. I have let the hotel know and was told none of their geusts have experienced this before so perhaps we were unlucky - but just a warning to other parents out there to make sure your children wear shoes on the decking. We stayed 5 years ago and had a much better experience- the hotel is beautiful and the gardens are really special- but the food is over priced (19 euros for a green salad containing just half a boiled egg- not sure what happened to the other half ???) the rooms look a bit tired now. The staff are all lovely and polite although when I reported the splinter in my foot from the poolside I was sent a pair of slippers to put on- maybe they would have come in handy prior to us Using the pool.

We stayed at this hotel in 2013 it was amazing, greeted by the lobby staff handed refreshing towels & a hot drink. The staff on reception were nothing but amazing and the facilities around the hotel second to none, it was a wow. So we thought we would finish our Spanish tour there for a few days before flying home, what a disappointment, this is not the same hotel? We walk in to no reception to be honest we waited for 15 minutes to be seen at the reception, we were then sent to a room that is what I can only describe as an age away from reception and on the way we meet others lost that have just been sent on there merry way to find there rooms. The room was tired and can only be described as having a tart up for the sake of it with paint on the floor and glass. There is no coffee in the room just earl grey tea and a bucket of sugar. We asked if we could have milk and some coffee sachets and was told we had to order through room service at a cost 🤷🏽‍♂️🤷🏽‍♂️🤷🏽‍♂️ why supply a kettle?? Everything had a price tag. It was a joke vastly overpriced 2 bowls of soup and 2 half’s of beer €46 🥺 2no G&T €36. We asked reception from the vast amount of restaurants they offer if we could get a table and we were told the only one open was the Italian, but we’ve come to Asia gardens ?? We end up in the bar where they now do food, we order prawns in a sambel emulsion sounded amazing, what we get is Costco prawns with a sweet chilli dip. We ask for the chicken tikka masala with fragrant jasmine rice, we get boil in the bag chicken tikka salty & powdery taste with microwaved in a cup long grain rice. You would expect to get this at a supermarket cafe. There is no where to get a bar snack around the pool areas which we used too, you have to wait till 4.30 or pay the astronomical price at the Ala Cart. We ended up going out for food on the last night our experience of the food was so poor. Positive breakfast was ok. Gardens are beautiful. We would not recommend this hotel at all. It is vastly overpriced for the quality of stay. What a shame it was amazing.

Hello! My husband and I came to the hotel for 2 nights on Valentine's Day. We are currently living in room 7306. The hotel is advertised as 5 stars, but the service in the Spa is terrible. The holiday was ruined. I was booked in for a massage at 5:30 p.m., arrived early at 5:20 p.m., I was told to wait by the pool at 5:37 p.m., I returned to the reception and asked where my massage therapist was, they told me wait. The masseuse arrived 10 minutes late, no one apologized. We went into the massage room, the masseuse at first held back and breathed through her mouth, after 10 minutes she coughed and blew her nose, this is unpleasant! I asked if you were sick, please put on a mask, she said there were no masks and no problem. She could not breathe through her nose and blew her nose.I told me it’s unbearable, unpleasant and I’m afraid of getting sick, instead of relaxation there’s a lot of tension. The masseuse said you want another person, I asked yes please! After 5 minutes the masseuse returned and said there would be no other master, I could leave. I was surprised to come to the administrator and told her the situation. She wanted to bill me for half an hour of massage. I was shocked, instead of apologizing and offering to resolve my situation, they treated me dismissively and wanted me to pay! I said that we were in the office for 15 minutes and I asked to give the mask to the masseuse or to give it to another master. And their master was late and could still infect clients. In general, the mood was terribly spoiled.