The room was clean and easy to use.
However, my check-in was going to be delayed, so I called them in advance to let them know that I was going to be late, as I had explained, but they didn't speak in a very pleasant way, and I didn't get a good impression from the way they talked about their own convenience.
When I checked in, I didn't even smile and explained things in a matter-of-fact manner, just like answering the phone.
I'm not saying that the customer is God, but if you work in the customer service industry, you should expect a little more customer service.
The final blow was that some ill-mannered guests were laughing stupidly in the common area before 6 a.m. and could be heard all the way to the rooms.
The facilities are nice and clean, but there are a lot of things I'm dissatisfied with.
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