"Location wise is good..just 5 mins walk from beppu station The room is big and quiet The staff was polite and very kind services"

"I genuinely enjoyed most of my stay at this hotel and was quite happy with the trip—until the moment I checked out. The customer service I received at the front desk was shockingly poor and completely overshadowed what had otherwise been a pleasant visit. When settling the bill, I asked the lady at the desk if I could pay by scanning a QR code. She placed a PayPay QR code in front of me. I then politely asked (in English) if they also accepted Rakuten Pay. She seemed unsure, so I repeated the question. Before the first staff member could even answer, a second woman (standing next to her) suddenly grabbed the PayPay sign, slammed it back down in front of me, and snapped in heavily accented English: “Japanese bank only.” I was taken aback but calmly replied, “But… isn’t Rakuten Pay a Japanese bank?” She completely ignored me, turned away, and started pretending to be busy with paperwork. I wasn’t even speaking to her in the first place. For a second staff member to aggressively interrupt, speak to a paying guest so condescendingly, and essentially tell a foreigner “we only accept Japanese payment methods” (in a tone that made it very clear she resented dealing with non-Japanese guests) is absolutely unacceptable—especially at a high-end onsen ryokan where customers pay a premium. This single interaction left me feeling unwelcome in what should have been a relaxing, hospitable environment. It completely soured an otherwise wonderful stay in Beppu. I wish I’d had time to speak to a manager on the spot, but I had a train to catch. Beautiful property, but until the front desk learns basic courtesy toward international guests, I can’t recommend it. A real shame."

"Definitely good value for money. The double room we stayed was huge, with separate toilet and bathroom. Good location with short walk to the station and the beach. Japanese style breakfast was a treat and delightful. Would recommend!"

"Good location, clean place and close to Beppu station. Check in time is too late."

"Had all the basic amenities and hotel staff were very friendly and tried to speak english to converse with us. They also provided free lemon water and coffee at the lobby!"

"One of the best value hotels for the trip. Interesting experience to take off shoes and facilities were fantastic"

"Excellent location 1 mins walk from Beppu station. Friendly staff."

"Be aware of the difference between photos and reality. Some elderly reception staffs are not professional. Trip agents and young staff are helpful, but some senior staffs are in a bad service attitude. The communication is not clear, and made us feel uncomfortable. They didn't even tell us the detailed time of the breakfast. We didn't know we need to give back the key as long as we leave the building, until we saw others doing so, which is confusing. It's clean and we appreciate it. The bathroom is better than the bedroom. Rooftop Onsen worth-trying."

"The location is just perfect. Right next to the Tokiwa mall. For a first time traveller to Japan, its a convenient location for public bus, and express bus to Fukuoka Intl airport, walking distant to Beppu statiin. Will consider staying here again."