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Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

It's a 10-minute walk from the station. You can watch the sunrise without any obstruction. The tatami room I stayed in had a strong smell of mats. The air conditioner was very dirty. It would be better if it could be cleaned. The room is along the road and a little noisy. You can hear the sound of cars whizzing by in the middle of the night. It's very close to Beppu Tower and Seaside Park. The internet-famous tempura shop is just opposite. We were on a break when we went there and missed it.

Last time I booked a Western-style room this time I booked a Japanese-style room. Also, the glass used is cloudy due to aging deterioration, so it's time to replace it with a stone! ?? I booked Chinese food this time and I was expecting it because the Japanese food was delicious last time, but unfortunately Chinese food was not so good. There was no. If the interval is too wide, you will feel full and your food will not progress. I will never use Chinese food ２ from the next time. Breakfast is rich and delicious. Bath The open-air bath is comfortable, but I want you to put a good shampoo in the men's bath! The correspondence of the hotel staff was very good as last time.

It was so friendly and the food was delicious! The facilities were so good and the view was amazing. However, since room service is not available, it is better to prepare snacks in advance when entering the hotel. To go to the convenience store, you need to drive for about 5 minutes. The taxi called immediately when asked by the counter, so there was no inconvenience in moving. I want to use this hotel again when I go to Beppu area

The teppanyaki dinner at Shenheen was delicious. Everything was perfect, especially the Japanese hands. The room was large and equipped with a bath, which was very comfortable. The hotel has a shuttle service to and from Beppu Station. After checking into the hotel, it is very convenient to visit popular attractions such as Umi Jigoku.

This hotel is about 10-15 mins walking from the JR Beppu station. It is easy to find as you just walk towards the seaside until you see the Beppu Tower beside a main road, the hotel is behind it. There is a 7-11 beside the tower, and a bus stop in front of the tower, so is quite convenient. If you take the bus to visit the 7 Beppu Hells starting from the JR station and follow the sequence, i.e. Chinoike and Tatsumaki Jigokus as the last two hells, and you take the bus towards the Beppu station, you can stop directly in front of the tower, this complete a full circle of your Beppu Hell tour. I booked a seaview Japanese room and the view is great. The room is also spacious for Japanese ryokan standard. There is some minor renovation and furniture replacement done, so the room is a mixture of new and worn. There are two onsen baths in this hotel: one at the top floor, an open air onsen bath and one at third floor, which is an indoor onsen bath. The dinner and breakfast are both average though. Overall, I am quite happy with my stay here.

The hotel is located in the iron wheel hot spring town of Beppu. The name of the hotel translated by Ctrip should be Togetsu. We provide pick-up and drop-off service from Beppu Station. You need to contact the hotel in advance to pick up the station. It is best to send an email. The communication language between the two parties on the phone is slightly poor. The sea view room is very beautiful. You can see Beppu Bay and the sunrise in the morning. The all-you-can-eat steak and crab legs buffet is great

We (5 adults and 2 kids) stayed one night in Villa Touou. 2 staffers were already meeting us at the parking area who also directed us to drive to the villa right away. The check in was just done swiftly in the villa where the kids can settle down easily. The welcome snack was so delicious I regret I didn't finish the ones my other family members didn't consume. There was one standalone bedroom with 2 double beds facing a toilet (without bath). Then the master bedroom is connected to 1 tatami area and 1 tatami attic. With 7 of us, Ikkoten already set up 2 sets of mattresses in the attic and another 1 in the tatami area. With kids in a rainy weather, we appreciated a lot that the front desk called us before they drove to pick us up to head to the dining room. I guess each room/villa had their own private dining room. Only complaint is that our cars had to park a bit further up slope than the villa. And upon check out, while we were hoping we could drive our car to the front of the villa so that we could load our luggage easier, the hotel amenity car decided to restock our villas and occupied the front space of the villa. While we enjoyed the comfortable living room at night with our whole family, we also wished to try the smaller room where the in-room onsen could also enjoy the fantastic view. The onsen in Villa Touou does not have any view.

While the Rugby World Cup was on the rise, I went to Oita Prefecture for work, and in Beppu, I used the price near the station. Until I arrived, I didn't know that the Rugby World Cup was being done in Oita. The hotel is close to the station, there are many restaurants and convenient location. The hotel is old, but there are hot springs and sauna, and it is an environment that is sufficiently satisfactory even for business use. In the morning, I was grateful for the free service of a drink at the cup drink vending machine in front of the front desk.

Stayed in couple of different onsen hotels in beppu area in the past several years and this, to me, is an average/below standard hotel. It is located at the side of a main road and you can hear when ambulances or police trucks are passing by at night. To make thing worse, our main door is crashed by something in the middle of the night, creating loud noise waking us up. We just are not sure if the door is crashed by a drunk man, the wind or something else. But this is enough for us to worry!! Is there somebody trying to break into the room? Is the hotel safe, really? Anyhow, don’t think we would be returning to this hotel again in the future. One point to add by the way, most of the private bath which guests can use are extremely small except the one which is outdoor and located on the left of the lobby entrance. If you want to try, try this one and it shall be enough.