Rame' Suites

Great property in a fantastic location! Spacious and comfortable room, friendly and helpful customer service. Before going to the facility, remember to click on the link received via email after booking to check in online and receive the access code. We will definitely be back, we had a really good time!

A beautiful room, we arrived tired and cold, we found the room beautiful, warm, scented, welcoming, magnificent. Unfortunately I was there for surgery but I would have gladly stayed for holidays. The only flaw is that it is poorly lit outside, otherwise everything is beautiful

Great place to reach the upper city on foot or by funicular. We had a great time, both with the check-in method and with the room: clean, spacious and modern. The rooms were cleaned every day and the customer service was excellent too!

I had booked with the Agoda platform because, having called the alleged receptionist (I think it was the owner or the owner's daughter), she had asked me 135 euros for what was offered on the platform at 88 euros. I pointed it out to him, saying that usually the price obtained with a direct contact is lower because there is no platform commission and, in a knowing tone, he replied that this is not always the case, well. ... That evening I had booked an excellent restaurant in upper Bergamo (the Circolino) for 7.15pm to then go to a concert at 9pm and, having arrived by motorbike at 6.30pm in the brutal heat, I found no indication of the structure and everything was boarded up ...after several useless phone calls, the "receptionist" finally answers and tells me that since Agoda would not have provided her with either my email or my cell phone, she had not been able to send me either the check-in form or ' the link to pay the 2 euros per person tourist tax. Incredulous and angry because I had two reservations to respect, I asked you to send them to me. She can't do it, she's fantastic!...so she gives me her cell phone asking me to send her a watsapp! I do it and finally I receive the form and link. In the meantime I reached the restaurant and, instead of being able to enjoy my dinner, with the hot dish waiting for me, I had to fill out a form which I don't think is even necessary to expatriate in the USA (just to mention one: photo of the CI on the front, then photo of the back and then me holding the CI, ditto for my partner, to the hilarity of the other guests...). The moment arrived to pay the 2 euros/pers for the tourist tax without paying which he CATEGORICALLY told me that he would not send me the three codes to access the structure... Meanwhile my plate was getting cold and the concert was approaching. Obviously after 4 mysteriously failed attempts (in my opinion due to their problem) with each of my two credit cards I asked her if I could leave the 4 euros in cash in the room, answer: NO. At that point, "to help me" she asked me for ALL the card details that she would have provided: I couldn't help but trust... It's a structure managed with rigidity and inefficiency associated with an access procedure that To define them as Byzantine is an understatement, they are truly incredible. It ruined my dinner with my partner and my mood, moreover by blaming Agoda (which would have prevented her from contacting me earlier for the above) and when I contacted her directly offering me a price 40% higher than the platform. NEVER AGAIN AND ABSOLUTELY NOT RECOMMENDED DUE TO TEUTONIC OBSESSIVITY AND RIGIDITY.

Everything is done remotely online. I fully support modernity and technology but you have to do everything yourself and no one to help you, advise or answer your questions. You're just talking to a system. You must read each line in detail so as not to lose any information. 🤔 The room was clean but nothing more, the complex is barely maintained. For example: ● the water in the shower and sink was stagnant. No one to report it to. My emails were unanswered. ● There is a possibility of parking in the property, but no information.. the next day I receive an email telling me that parking in the property is chargeable... All this in English. ● I was unable to pay my tourist tax because no one was there and this day I received an email in English which explains to me that I have to pay it via a form etc.... Why not pay it directly when booking online? All information is in English via centralized email 😮 Disappointed even though the place is magnificent and an excellent opportunity.

There is no one there, everything is super complicated. Nothing to park in front. You must fill out a computer file, all in English, enter your card number, your identity documents. We struggled, we didn't understand anything and there was no good connection. The room is dirty (curtain, etc.). There are ants in the bathroom. I would like to point out that most of the time I am very satisfied with hotels, but never again. I hadn't seen that it was an electronic reception and it's just horrible.