Best Western Plus New England Inn Suites Guest Reviews
3.7/5
57 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.4
Cleanliness3.8
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Positive reviews(48)
Reviews with photos/video(10)
Negative reviews(9)
Antwan jones
1 King Bed, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access
Stayed in May 2024
Solo travelers
9 review
3.2/5
Posted on May 25, 2024
This was a great experience they accommodated me very professionally thank you.
Alicia
King Room
Stayed in Feb 2022
Family
1 review
4.5/5
Great
Posted on Mar 22, 2022
Unfortunately even after double checking the pool was open it was closed when we arrived for a broken pump or something. Very quiet hotel with great staff right on the Berlin turnpike.
YoungJordan
1 King Bed, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access
Stayed in Jun 2022
Family
5 review
5.0/5
Outstanding
Posted on Jul 24, 2022
Excellent everytime.
Guest User
1 King Bed, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access
Stayed in Nov 2024
Family
6 review
2.3/5
Posted on Nov 27, 2024
The room was average, the heater and refrigerator were noisy. The front desk had a very bad attitude. We arrived at the hotel at 11 o'clock and asked if we could check in earlier. After checking, the front desk said that there were clean rooms available, but it would cost $45 to check in two hours in advance and $25 to check in one hour in advance. We said that this was the first time we encountered this situation, and usually if there were no clean rooms, it would not work, but if there were clean rooms, they would be willing to help, after all, it is a service industry. The front desk had a very tough and bad attitude, saying that there was no room for negotiation, and it was only a few dozen dollars! I will not book this hotel again next time.
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Anonymous User
2 Queen Beds, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access
Stayed in Aug 2023
Family
9 review
4.0/5
Very Good
Posted on Nov 5, 2023
The express hotel is generally good, but the hygiene needs to be improved. The hotel has breakfast, which is a simple meal. You basically need a car to travel, and it's not too far to go to Wesleyan University. An Uber ride costs about 20 dollars.
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Woniuyebenpao
1 King Bed, Non-Smoking, Microwave, Refrigerator, High Speed Internet Access
Stayed in May 2023
Business travelers
134 review
5.0/5
Outstanding
Posted on Jun 16, 2023
good choice
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Marilyn P
Stayed in Aug 2024
Couples
2.0/5
Posted on Aug 8, 2024
We used points for 1 night and paid for the separate confirmation for the rest of our stay. We asked for late check in and mentioned for upgrade since we are Platinum members. I specifically called because the Best Western Hotel that was my first choice was under rehab so customer service canceled the reservation. We had no control over that reservation. We didn’t ask for the cancellation. I called this hotel & asked how far was the hotel from East Haddam- Goodspeed Opera House. This was before I made the reservation and website & front desk manager- Maria told me only a few miles. I looked and saw the site indicated-15 miles. Well, it was 30+ miles in the middle of nowhere. We weren’t upgraded till the 2nd night because we then decided not to change rooms because we weren’t going to spend many hours in the room. Front desk manager, Maria, was unprofessional and sent me an email that told me to go somewhere else if we were ever in the area again. I asked to speak with the General Manager but Maria never informed him. I suppose that they are hoping we forget her rudeness. Housekeeping was wonderful. The breakfast was not kept hot. They didn’t have items that a Best Western Hotel Plus always have. Rotten bananas are in a basket near the toaster. This is not what I expected from a higher end Best Western. And this trip was a celebration of our 50th wedding anniversary.
Guest User
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 10, 2024
This hotel has recently been remodeled. It’s clean and new. We received good service. Breakfast had eggs, sausage, potatoes and waffles. The pool area and fitness center were small but good. The location isn’t in the middle of a town. It’s between towns on a highway…which was perfect for us. We’d stay again.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Nov 4, 2024
I needed an affordable, safe, comfortable place to stay, and that's exactly what I got. Spacious rooms, soft beds, and a fresh, well cooked breakfast were absolutely wonderful. Largely the essentials, but only because this was a work trip.
Michael M
Stayed in Sep 2024
Couples
1.0/5
Posted on Sep 30, 2024
The shower pressure was awful. The room came with free breakfast, yet they were out of eggs. We waited 15 minutes, but they never came out with a new batch of eggs. We had to go out and find a breakfast place to eat. I set the AC at 62, but the room never got below 68. I measured it. It constantly went on and off all night long, keeping us awake while it never cooled down to the desired temp. Just an awful night, and they charged me over $320 for the room! In a nowhere town like Berlin, CT! Unforgivable.
Response from Property: I hope this note finds well. We have sent your feedback to the personnel concerned. I Apologize for this bad experience. Please let me know if you want to discuss this personally.
EdRockster
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 5, 2024
Very solid place to stay. We first stayed here a year ago. It’s a convenient stop on the way to North Carolina from Saint John, NB. Comfortable, clean, and a modest breakfast, and at a decent price. The area seems safe, along an old US route. Also close to a great steamed burger shop, Ted’s.
Response from Property: Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
swfljohn
Stayed in Aug 2024
Solo travelers
5.0/5
Outstanding
Posted on Aug 3, 2024
this hotel is friendly, well organized, clean, centrally located and very comfortable, and in the morning you are treated to a great breakfast and a very pleasant place to eat in. The rooms are well maintained and up to date, with comfortable furniture and amenities
Response from Property: Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.
Joy J
Stayed in Jul 2024
Family
3.0/5
Posted on Jul 29, 2024
During check-in Tiffany the front desk staff was Rude, Disrespectful and so Unprofessional! I had reservations for 5 days and after her actions I was ready to cancel. After speaking to the very apologetic front manager the following morning. I decided to finish out my reservation. The breakfast, room and fitness room were average.
Response from Property: We appreciate you taking the time to provide us with such candid feedback on your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
janemaine9
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 25, 2024
We stayed here from out of town for a funeral. The staff couldn't have been nicer. Our room was clean and comfortable. Huge selection of hot and cold food for breakfast and the place was spotless. I will certainly stay here again.
Response from Property: Thank you so much for staying with us and for leaving such a kind review, we certainly appreciate your business. We are delighted to hear that the staff was welcoming and friendly. And even happier that you found our hotel to be clean and well taken care of, as this is our main goal. We hope to see you again soon. Take care.
Guest User
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 14, 2024
Great location, close to all points of interest, access to main highways, nice rooms and superb staff, at an affordable cost.