Best Western Plus New England Inn Suites Reviews

This was a great experience they accommodated me very professionally thank you.

Unfortunately even after double checking the pool was open it was closed when we arrived for a broken pump or something. Very quiet hotel with great staff right on the Berlin turnpike.

Excellent everytime.

The room was average, the heater and refrigerator were noisy. The front desk had a very bad attitude. We arrived at the hotel at 11 o'clock and asked if we could check in earlier. After checking, the front desk said that there were clean rooms available, but it would cost $45 to check in two hours in advance and $25 to check in one hour in advance. We said that this was the first time we encountered this situation, and usually if there were no clean rooms, it would not work, but if there were clean rooms, they would be willing to help, after all, it is a service industry. The front desk had a very tough and bad attitude, saying that there was no room for negotiation, and it was only a few dozen dollars! I will not book this hotel again next time.

The express hotel is generally good, but the hygiene needs to be improved. The hotel has breakfast, which is a simple meal. You basically need a car to travel, and it's not too far to go to Wesleyan University. An Uber ride costs about 20 dollars.