Berlin Mitte 5-star Hotels

The location is 2 minutes away from the central station of Berlin. The room is newly decorated and facilities are nice. It’s worth to notice that the door should be double locked during the stay when at the room and don’t leave important items while out of room. Since it’s happened that someone tried to open door without any notice and knocking the door. The unknown person left quickly after the door is unable to open with the double lock.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

The environment is very good, the room is very beautiful, the location is convenient, the train station and subway are at the door, and the Mall of Berlin is also very convenient for shopping in less than five minutes.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

It was good to be back in Berlin after three years, and to mark the occasion, a friend suggested we do something outrageous. Like partake in a dish that's ubiquitously Berlin, but at an awesome setting and similarly astronomical price. A quick Google search pointed us to the Adlon Kempinski's currywurst, served at the lobby lounge. We were not disappointed. Large serving of sausages came sprinkled with real gold flakes. Glad to have had some historical Berliner cuisine and glad to have paid those prices. The hotel is super!

Four things to know about this hotel before you book. 1. If you book early you will pay more. 311 euros a night booked three months ahead. 200 euros a night booked three weeks ahead. Look at any booking website. 2. On check-in they take the full amount of your stay from your credit card, plus a 50 euros a day deposit ”in case you use the mini-bar”. (In fact the mini-bar is empty - see photo). This might be a problem if you have credit limit issues. 3. They use sweaty, clammy poly-cotton bed-linen - see photo of label. You cannot change hotels because they have already trousered your money. To sleep properly we had to buy our own fully cotton bed-linen - see photo of receipt. The reason they use poly-cotton is explained on the manufacturer's website: ​”Bed linen must be lightweight...thus allowing staff to work faster....Experience shows that savings of 5 to 10% can be achieved”. Nothing about the comfort of guests. The staff say that all Westin hotels use poly-cotton. Totally unacceptable in a serious hotel and we shall not stay in a Westin hotel again. 4. Because of the hotel's layout, most bedrooms are 50 to 120 meters from the elevators. In the course of a day you can easily walk a kilometre or more to and from your room. In other respects it is well positioned, if you wish to be in Mitte, the breakfast is good, and the staff are professional and helpful to the extent that the chain allows. Garden rooms are a very little bit smaller than rooms on the street, but much quieter and a few have a balcony.

This was our second time at this hotel and I just want to say what an outstanding stay it was. From the check in at reception to the amazing staff to the rooms and to everything else, it was excellent. This hotel only gets better and better. Keep the service up. All of the service was excellent. I am not mentioning names as there will be to many names to mention and every single member of staff was lovely. I will recommend it to everyone I know going to the Berlin. It is a feeling of home and I am now sitting back at home, and cannot wait for our next time.

The Berlin Marriott is a star. My husband had business in the area so we enjoyed an extended stay in Berlin. Others who stayed closer to the conference weren’t very happy with their experience, but the Marriott made our trip so enjoyable. It would be hard to beat this location. Near the Brandenburg Gate and an easy walk to many of the must-see attractions it allowed me to make the most of my time. I walked in Tiergarten every day. From the excellent first impression (thanks, Cesare) throughout our stay I always felt like I was coming home when I entered the lobby. The wonderful doorman with glasses always had a smile for me (thank you!). We were in room 868 facing Ebertstraße. I expected street noise considering it’s facing the main road but it was honestly one of the most quiet hotel experiences I’d ever had. It’s right in the middle of everything yet so serene. The staff are top-notch. The concierge was friendly and very helpful. The whole operation feels exceptionally well managed. The hotel is spotlessly clean. It even smells good! Our room was very comfortable and had a terrific view. We had a lot of ironing to do and my husband commented on the “fantastic” iron. Little details like that made the business side of this trip less stressful. It also seemed very secure. On our early departure morning we saw the night associates near the door - nothing was going to get past them without them noticing. We found the lobby bar to be relaxing and a great spot to catch up with others in our group. If you’re looking for a quick bite definitely try The Big Dog which is attached to the hotel. Our group really enjoyed our lunch there and Loris was so welcoming. My only suggestion for improvement would be they should replace the instant coffee that’s in the room with a regular coffee maker or Keurig. (Plenty of coffee options at breakfast though - either regular coffee served by staff or you can use the machine where you can push a button and have a specialty coffee in seconds. I think they keep a carafe of coffee right at breakfast check-in so you can grab some in a to-go cup.) On a side note - our early morning taxi to Berlin Brandenburg airport was €50.50. Taxis are always lined up right next to the hotel. I’m home now and really missing our peaceful home base in Berlin.

The hotel is very good, the location is very good, it is very close to the Capitol and other places, the breakfast is also very rich, especially the free water, you can continue to deliver after drinking, especially sweet

The good news is that the Illy coffee from the Illy machine in the bedroom is superb. All the rest is bad, and worse. Marriott seems to believe that lots of marble in the bathrooms is the most important ingredient in making a good hotel. They're wrong. The key to running a good hotel is service. And the service at the Hotel Berlin Central District is awful. As usual, my wife and I are traveling for both business and pleasure -- conferences in London and Berlin, a week of tourism in the wilds of Brittany, and a week of seeing friends, visiting art galleries, etc., in Paris. So we are traveling heavy. We need to carry a lot of clothing -- plus the tools for doing business -- multiple laptops, other communications equipment, etc. When we arrived at the hotel, there was absolutely nobody to help us get our stuff from the taxi into the hotel. In fact, during the entire week we were there, there never was anybody in front of the hotel to help anybody with anything -- including when we left. There is no concierge service. We asked the people at the reception desk to help us on a number of concierge-type issues. They were totally untrained to do so. For example, the first night we were there, we asked for recommendations for a restaurant outside the hotel -- within walking distance. We were given a map, with a circle drawn around an area near Potsdamer Platz. We walked there and found a collection of fast-food joints, such as Burger King, and a couple of pizzerias. She might have asked us if that was what we had in mind. It wasn't. On another occasion, I asked for help in finding a pharmacy. It took the lady about 20 minutes to find the name of a pharmacy and to print out a Google map showing Potsdamer Platz, with an arrow showing where the pharmacy was supposed to be. I wandered around the area for a bit, found nothing, and asked a taxi driver who was parked in a queue. He stared at the map, pulled out his cell-phone, plugged in the German word for ”apothecary”, and showed me where it was. The arrow was in the wrong place. On a number of occasions, I tried to call the reception desk from our room. Nobody ever answered the phone -- with one exception. After ten minutes of waiting, somebody picked up the phone -- and immediately hung up on me. Once again, the Illy coffee is brilliant. But the first day we were there, we were provided two capsules of regular coffee and two capsules of de-caffinated. My wife and I both like real coffee and lots of it. So we asked the people at reception to tell whomever that we would much prefer getting four capsules of real coffee. We also left a note (in German) for the cleaning crew telling them the same thing. The next day we got two capsules of real coffee and two of decaffeinated. I reminded the lady at reception. The following day, we got two capsules of decafinated and one of real coffee. And things got worse from there. After a couple of days, we ran out of Kleenex tissues in the bath room. I left the