Smartments Business Berlin City West

More pillows on bed, smart TV at least in one room. Cleaning needs improvement (food left in freezer, dust on and around furniture, lighting in living room completely insufficient, bathroom was still in renovation, tile grouting in bathroom by shower was disgusting and covered in mold and grime, kitchen extractor fan did not work). Addressed cleaning issues and non-functional equipment to front-off staff woman - she was clearly annoyed I bothered her mid-private conversation. Brief reply noone's in to help me and no rooms to change to available. Immediately turned back to her own conversation and ignored me. I ended up spending my own money and about 3 hrs of my time on our arrival day to scrub the bathroom tiles and appliances as it just simply was not in a state we were comfortable to use for the duration of our stay. Ceiling light above the mirror was pushed out onto the suspended ceiling by the team as a means of creating a fake exhaust for humidity build up. Spoke to member of cleaning staff the next day - the woman was lovely and accommodating, brought additional pillows and apologized for my dissatisfaction. The staff there is incredibly limited (1 person / day to clean all apartments, meaning max 1 hr per apt). Limited use of cleaning products to avoid smells that might put visitors off, means its impossible to do a proper clean of most surfaces. It's a managerial issue, not the fault of staff. Feedback - front of staff needs improvement and training - cleaning staff to be increased, cleaning products to be reevaluated, cleaning time per apartment needs to be above 1 hr - complete renovations which remain incomplete in the flat - fix appliances (eg. kitchen exhaust fan) - increase living room lighting - far too dim - we ended up removing the cover of a suspended light to get a little bit more brightness as a last resort. The flats are less spacious than they look on photos. The kitchen itself is more a kitchenette. Sufficient storage is provided.

Liked the innovative, affordable, clean and spacious stay.

Good place to stay, close to Ku'damm. Absolutely clean, well maintained. And a special thanks to MariaRosa, who looks after the property, very well done, we felt home!

Good communication and cleanliness. The kitchen is well equipped. You have everything you need to prepare your meals. Fridge and Dishwasher in working order. The mould and limescale in the shower was rather off-putting and the mattress wasn't very comfortable either. More than adequate for a solo traveller who wants to discover Berlin all day and needs a place to sleep.

Very convenient location, just 2 blocks from the U and S lines and grocery store. Felt very safe, good security. I liked having a person on site for assistance. Room was perfect for my 8 day stay. I did not like that there were no sheets on the bed, just a comforter.