GeMichelle
January 27, 2024
It was after 8 o'clock when we arrived at the hotel, and there were no staff to assist with check-in. It turned out that this was a bit like a self-service apar**ent, not a hotel. In the end, it was almost 11 o'clock in the evening. During this period, a German tourist was very enthusiastic to help us call the hotel. After I communicated their language in German and let them know, I asked the trip staff to help me and contacted the hotel directly using Trip to let me check in. Because their check-in is self-service, I have to pay the tax to the hotel staff. , will complete the check-in, but the hotel has no employees, so I have been trying to pay but there is no way to check-in. A 10-point terrible experience. The sanitary environment of the hotel is very average. There are many stains in the kitchen and the water cannot be removed. There are flies. The legendary electric kettle is the most installed. I have witnessed it. This is the first night in Switzerland. The experience is very poor. In terms of location, it is located near the highway, so it is far from the city center. It is not recommended. Parking lot If there is no staff, it will not open the door. Fortunately, it is the German tourist who has early check-in and can control it to the entrance of the parking lot. The next morning, there is no hot water in the morning. Fortunately, I took a shower and washed my hair last night. Finally, I saw you in the morning. When the staff arrived, they were very kind and polite. However, the hotel was too self-service and the sanitary environment was average. The experience was too bad. But thank you to Trip.com for their online staff who assisted me at 5 a.m. and were very patient. I would like to thank them 10%. Trip’s online phone hotline is really worth it, it’s so convenient.
In addition, the facilities are very good. They are all paid, with self-service coffee and drinking machines, etc. However, it is also worth mentioning that a bottle of water costs 2 CHF, but the machine will deduct 20 CHF from your credit card, claiming that it will be refunded later. , because the food does not fall out of this vending machine, but can be taken casually by opening the door, so a larger amount will be charged, but it has been three days and the money has not been refunded. 
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