Hotels Near Burgruine-Landshut in Bernkastel-Kues

It was very nice to meet with a smiling face

The parking is across the road from the hotel. On arrival there was a sign in reception saying we are taking a break so wait until we return. The receptionist appeared in a couple of minutes and was very helpful, and subsequently we saw there was usually someone at reception so perhaps we were unlucky but it did not give the best first impression for a 4 star place. The hotel is nicely decorated. The room was average size, quiet, clean and comfortable but no fridge or tea/coffee making equipment, overall too expensive for what it was. The garden was pleasant though quite a bit of road noise. Dinner in the Culinarium restaurant was a bad experience. The food and wine was good but the delay and poor service were inexcusable. There did not seem to a manager and the staff did one thing at a time, e.g. they would bring a couple of dishes to a table then walk back to the counter without looking to see if other tables were ready to order, needed clearing or needed a drink, etc.. Sometimes all 3 staff would disappear, presumably to the kitchen, for several minutes. It took ages to get an aperitif, place our order, and even longer to receive the food. The wine list was extensive and included many local wines but the staff did not help the customers (no sommelier?). At one point a server taking dishes away dropped a knife on the floor, several staff walked passed it including the server who dropped it but only 5 minutes later was it noticed and picked up. The restaurant was about 60% full and most customers were getting upset with the service and delays. Finally one of the staff explained there was a problem with the system passing orders to the kitchen hence the delay in preparing dishes so we would need to be patient but would be offered a free drink. Surely a manager or the chef would have realised there was a problem and reacted sooner. Breakfast was buffet style but with a station to cook eggs to order. A good selection of food on the buffet, a nice setting in a glassed atrium, and there was a lady in charge who was friendly and efficient.

Arrived at Frankfurt Hahn airport last night unknowing that this was in fact not in Frankfurt and instead in the middle of no where! It was late at night so there was no taxis/buses/trains available to us, and it was very cold. After hours of trying, and failing, to get to Frankfurt, we walked a few minutes ourside the airport to this lovely hotel who still had some rooms available. We told them our situation, and mentioned we hadn’t eaten, and the lovely man behind the counter cooked us so pizzas to eat and some cups of tea, booked us into breakfast in the morning, got us some extra bedding and turned on out underfloor heating! It was absolutely lovely and made up for the horror we had just experienced when we arrived! Not only this, but the next morning the hotel drove us back to the airport for our bus. Amazing! The food was lovely, and they got out a selection of cheeses/meats and bread for us to make some lunch for the journey. The restaurant itself was extremely clean, looked almost like a wooden lodge with lots of stained glass decorations amongst other things. Absolutely beautiful and slept like a dream with the added bonus of waking up to snow the next morning. Couldn’t have given us better service!!

We only stayed for one night after a long 11 hour flight into Franfurt Main. Our flight the next day was from Hahn at 06:25 and we just needed a good sleep. This hotel was perfect, just a few.mijutes from the airport, decent sized room, really comfortable beds, good linen, a TV with SKY satellite channels and a nice bathroom. Food in the restaurant looked amazing but we were too tired and too late to eat anything.