Guest User
September 29, 2023
The hotel was quite good and clean. We were 5 friends and we reserved 2 rooms, one with two beds and the other with 3 beds, when we arrived they told us that they were 2 rooms that communicated (false). We went up to the room (1 room with a living room) and we found 1 double bed and in the living room two sofas with a sheet on top and an extra bed. On top of that, 1 bathroom for 5 people, 2 of us had to sleep together, 2 on sofas and 1 in an extra bed. The worst thing was the attention when we showed them the reservation where it came from, which was 2 rooms and they told us that they had thought that we would want to be together (eh). They didn't pay any attention to us, after spending more than 2 hours at the reception complaining and asking to speak to the hotel director, a girl who we had already seen when we arrived (quite rude) arrives and in the end gives us another room in another hotel for that night. The next day they get us another room at this same hotel. We felt cheated and the treatment was horrible, although in the end they ended up apologizing.
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