Best Western the Grand Hotel Hartlepool
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hartlepool
Best Western the Grand Hotel Hartlepool
Swainson Street, Hartlepool, County Durham TS24 8AA, United Kingdom
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A stay at Best Western The Grand Hotel Hartlepool places you in the heart of Hartlepool, within a 10-minute walk of Victoria Park and Hartlepool Maritime Experience. This eco-certified hotel is 26.7 mi (42.9 km) from North York Moors National Park and 0.6 mi (1 km) from Museum of Hartlepool.Show More
We Price Match
Last booked 22 hrs ago
3.6/5Cleanliness: 3.6
All 13 Reviews
Amenities
Private ParkingBarRestaurantMeeting RoomMulti-Function Room24-Hour Front DeskWi-Fi in Public Areas
All Amenities
Surroundings
Airport: Durham Tees Valley Airport
(34.3 km)
Landmarks: Hartlepool Town Hall Theatre
(<100m)
Landmarks: Hartlepool Memorial
(130m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
4
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
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2
Standard Room with Double Bed-Non-Smoking
1 Double bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
2
Standard Room With Single Bed, Non-Smoking
1 Single bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
2
Superior Room with Double Bed-Non Smoking
1 Double bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
2
Family Room, Multiple Beds, Non Smoking
1 Double bed and 1 Single bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
2
Suite with Double Bed-Non-Smoking
1 Double bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Bedding: Blanket Or Quilt
Check Availability
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Guest Reviews(13)
3.6/5
Verified Reviews- Cleanliness3.6
- Amenities3.6
- Location3.6
- Service3.6
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. US$1.20). Trip Coins can be used to save instantly on room rates.
David
June 12, 2024
I have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff
brett
March 25, 2024
I didnt stay as i left the first night due to the condition of the room, the hotel are happy to give me a refund but ******* cant get hold of the hotel (which we can after 2 mins every time) and therefore will not allow the refund. Its been a nightmare.
Guest User
June 10, 2024
Wow.. Lovely break away., stayed in room 101 absolutely huge, comfortable bed fab bathroom... Amazing value for money. Staff very friendly Would stay again in a heartbeat. Some nice bars nearby along with shopping options. Indian restaurant under hotel didnt visit but smelt amazing... Next time definitely.
Kath
February 18, 2024
Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.
Guest User
May 13, 2024
I didn’t go to this hotel despite booking in for 2 nights. Because of the rail strike I could not get there. I tried to switch the booking to the following week but a member of staff rudely told me there were no cancellations. I appealed to both ******* who handle the bookings and Best Western of which the hotel is a member but both refused to help. Result is that the hotel have taken £117 for two nights. If you find yourself in a similar situation please don’t expect any support. I’m a charity worker and pensioner on a low wage and cannot afford to rebook. Be warned!
paul
February 7, 2024
The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel.
I eventually found a pay car park to use.
Jonghyun
February 7, 2024
It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.
James
January 31, 2024
Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous
Guest User
April 13, 2024
This hotel is rather like an oasis in the bleak desert of Hartlepool. It is situated as the title of the hotel suggests, in a large grand old building. It is undergoing a great deal of restoration and some of the features were outstanding such as the wonderful painted fresco on the brick wall of the dining room. Truly awesome. We had a large room which was nicely re vamped but was unfortunately let down by the en-suite which needs attention. The bar area has been beautifully restored with frescos depicting local scenes and the price of the drinks was extremely reasonable. Bar staff were friendly but some of the clients were a little dubious including a young man who did not hesitate to tell us he’d just come out of another bar establishment (HMP). Nevertheless he was also friendly as were nearly all local people we met. Breakfast was included in our break and was very good served by a friendly local young lady. Overall a very nice hotel.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Full English/Irish, Vegetarian
StyleA la carte, Buffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Number of Rooms: 48
A stay at Best Western The Grand Hotel Hartlepool places you in the heart of Hartlepool, within a 10-minute walk of Victoria Park and Hartlepool Maritime Experience. This eco-certified hotel is 26.7 mi (42.9 km) from North York Moors National Park and 0.6 mi (1 km) from Museum of Hartlepool.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for dinner at The Grand Reastaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for dinner at The Grand Reastaurant, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 48 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Services & Amenities
Most popular business facilities
Private ParkingAdditional charge
Bar
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
24-Hour Front Desk
Wi-Fi in Public Areas
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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