It only took me about 30 seconds in the room to decide I wasn't staying...The bed was rumpled as if someone had been napping on it, the tv remote was on the bed, none of the light switches (overhead or table) worked and the clientele gave me the creeps. As a single woman traveling alone, every cue told me to get the heck out. But the front desk person said they can't give refunds. So I am working with my bank on disputing the charge. This is quite the scam...the facility is horrible but when customers complain, they are told there won't be any refunds. Well, even if the bank can't get the charge reversed, it was worth the $100 for my safety. Was traveling with a pet so went to La Quinta by Kings Avenue and they were absolutely wonderful, so pet owners, there are other choices in Billings!