Kamuela Villa Lagoi Bay Bintan Reviews

Response from Property: Dear Ms. Nellie Grace,Thank you for sharing your wonderful review of our Studio Suite Villa!We are delighted to hear that you enjoyed your stay and found our service and cleanliness to be exceptional. It’s also great to know that you appreciated the daily breakfast portions. Our team works hard to provide a comfortable and enjoyable experience for our guests, and your feedback truly means a lot to us.We look forward to welcoming you back for another perfect stay in the future!Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Celin,Thank you for taking the time to share your feedback with us regarding your recent stay at Kamuela Villas. We sincerely apologize for the inconveniences you experienced during your time with us.Regarding the presence of monkeys, we understand that encountering wildlife can be unexpected, and we are actively exploring measures to mitigate this issue to ensure the comfort and safety of our guests.We regret any inconvenience caused by the faulty swimming pool lights and the lack of timely maintenance. Rest assured, we have addressed this with our maintenance team to ensure prompt repairs and regular checks in the future.In regards to the swimming pool water, we have stringent protocols in place for regular water maintenance and filtration. However, we will review our procedures to ensure they are up to standard and consistently maintained.We apologize for the inconvenience of not having hot water on the second night of your stay. This is certainly not the experience we aim to provide, and we are investigating the issue with our facilities team to prevent recurrence.Your feedback regarding the lack of door displays and a doorbell is duly noted, and we will explore options to improve communication and convenience for our guests in this regard.We are pleased to hear that you found our staff to be nice and friendly, and we appreciate your recognition of their efforts to assist with your requests.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Mr. KW Liew,I wanted to take a moment to personally thank you for your recent stay at Kamuela Villas Lagoi Bay and for taking the time to share your feedback with us. We are delighted to hear that you had a great experience and enjoyed the excellent service provided by our dedicated crew members, Ranty, Qory, and Imam.It brings us immense joy to know that you found our hotel to be great and that the food was to your liking. Our team strives to create unforgettable experiences for our guests, and your kind words serve as a testament to their hard work and dedication.We are genuinely grateful for your patronage and your willingness to share your positive experience with others. Rest assured, your feedback will be shared with our entire team as encouragement to continue delivering exceptional service to all our guests.We are already looking forward to the opportunity to welcome you back to Kamuela Villas Lagoi Bay for another memorable stay. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime.Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Happypsstz,Thank you for sharing your feedback with us. We're thrilled to hear that you loved your stay in our Premier Suite Villa and that it provided a wonderful setting for family bonding time. Your comfort and satisfaction are our top priorities, so we truly appreciate your feedback regarding the sofa.Please accept our sincere apologies for any inconvenience caused. Rest assured, we have taken note of your concern and will address it promptly to ensure that all aspects of our accommodations meet the highest standards of cleanliness and comfort for our guests.We hope to have the pleasure of welcoming you and your family back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Mr/Ms. Jehza,Thank you for taking the time to share your delightful review following your recent stay at our villa. We are thrilled to hear that your experience with us was nothing short of perfection.It brings us immense joy to know that you found comfort and sophistication in every detail of our elegant living spaces, luxurious bedrooms, and ensuite bathrooms. Our team works tirelessly to ensure that each guest feels pampered and cared for throughout their stay, and your kind words serve as a wonderful validation of their efforts.We're delighted that our staff's attentive service contributed to a seamless and memorable experience for you. They take great pride in providing personalized service to all our guests, and it's wonderful to hear that they made your stay truly special.We're also pleased to hear that Bonsri, our private driver, added to the enjoyment of your tours with his safe and fun approach. We'll be sure to pass on your compliments to him; he'll be thrilled to know he made a positive impact on your stay.Your description of our villa as a tranquil retreat that exceeded all expectations warms our hearts. Providing a blissful escape from the ordinary is exactly what we strive for, and we're thrilled that we succeeded in creating such an experience for you.We can't wait to welcome you back for another unforgettable stay. Please don't hesitate to contact us directly when you're ready to return. Until then, we wish you safe travels and many more extraordinary adventures.Warm regards,Management

Response from Property: Dear Mrs/Ms Carolyn,Thank you for taking the time to share your feedback with us. We greatly appreciate your insights as they help us in our continuous efforts to improve our services.We sincerely apologize that our complimentary breakfast did not meet your expectations during your stay. Please rest assured that we take your comments seriously and will review our breakfast offerings to ensure a more satisfying experience for all our guests.While we understand that outside food may sometimes be preferred, we are committed to enhancing our breakfast selection to provide a more diverse and enjoyable dining experience for our guests.We hope that despite this issue, you were able to enjoy the other aspects of your stay with us. Should you have any further feedback or if there's anything else we can assist you with, please do not hesitate to contact us directly.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience.Warm regards,Management

Response from Property: Dear Valued Customer,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our check-in process to be efficient and that you appreciated the complimentary transfers provided by the hotel.We're pleased to know that you enjoyed the peaceful surroundings of our villa, as well as the convenience of having a minimart and restaurant within walking distance.We apologize for any inconvenience caused by the condition of some of the villa decor and beds not meeting your expectations. Rest assured, we take your feedback seriously, and we will address these areas to ensure a more enjoyable experience for our future guests.We're glad to hear that you found the pool size to be adequate for your needs.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Management

Response from Property: Dear Mr/Ms Just Fly_,Thank you for taking the time to share your experience with us. We're thrilled to hear that your stay at our villa was chill and relaxing, just as you hoped for.At [Hotel/Villa Name], we strive to provide a tranquil atmosphere where guests can unwind and release stress, so it's wonderful to know that we succeeded in creating that environment for you.Should you or anyone you know be looking for another stress-free getaway, please don't hesitate to reach out. We would be delighted to welcome you back for another rejuvenating stay.Warm regards,Management

Response from Property: Dear Ms. Karina Yip,Thank you for taking the time to share your feedback about your recent stay at our Studio Suite Villa. I am truly sorry to hear about the disappointing experience you had with us. Please accept my sincerest apologies for the inconveniences you encountered.It is concerning to learn about the cleanliness issues in your room, including the dust, dirt, and hair. This is not the standard of service we strive to provide, and I assure you that I will personally address this with our housekeeping team to ensure such lapses do not happen again.I am also very sorry for the inconvenience caused by the mosquitoes. We understand how frustrating it can be and we will intensify our pest control measures to ensure our guests have a comfortable stay.Regarding your breakfast order, I apologize for the mix-up and for not delivering the floating breakfast as requested. This should not have happened and I will work with our kitchen and service staff to improve our communication and ensure orders are fulfilled accurately in the future. The lack of hot water for your bath is also unacceptable, and I will have our maintenance team investigate and resolve this issue immediately.I genuinely appreciate your feedback as it helps us to improve our services. I hope you will give us another opportunity to provide you with the exceptional experience you deserve. and I will personally ensure that your next stay is flawless.Thank you once again for bringing these issues to our attention.Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Marc Liew,Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you had an awesome time at our resort and that our proximity to the beach provided you with the perfect escape you were seeking.We take great pride in our beautiful location and are thrilled that you found it to be a highlight of your stay. Our team works tirelessly to ensure that every guest receives exceptional service, so it's fantastic to know that you were pleased with the level of service you received.Creating a peaceful atmosphere for our guests to relax and unwind is one of our top priorities, and we're thrilled to hear that we succeeded in providing you with just that.Thank you for highly recommending us for a relaxing beach getaway. It means the world to us that you enjoyed your time with us, and we can't wait to welcome you back for another unforgettable experience.Warm regards,Management

Response from Property: Dear Sirs,Thank you for bringing your concerns to our attention. We deeply apologize for the disappointing experience you encountered during your recent stay at Kamuela Villas Lagoi Bay Bintan. Your feedback is incredibly important to us as we continuously strive to improve and provide exceptional experiences for all our guests.We are truly sorry to hear that the initial room offered to you did not meet your expectations and that you found the bed sheets stained and the overall condition of the villa to be poorly maintained. This falls far short of the standards we aim to uphold, and we sincerely apologize for any discomfort or inconvenience caused.We also regret to hear about the cleanliness issues you experienced with the pool. Maintaining a clean and enjoyable environment for our guests is a top priority, and we apologize for falling short in this regard.While we're glad to hear that our front desk was responsive via WhatsApp, we understand that physical attendance to your requests is essential for a seamless and enjoyable stay. We apologize for any lapse in service in this aspect and assure you that we will address this with our team to ensure better communication and prompt resolution of guest concerns in the future.Please know that your feedback will be thoroughly reviewed and addressed with the relevant departments to prevent similar issues from occurring in the future.We truly value your feedback, and we hope that you will consider giving us another opportunity to provide you with the exceptional experience that so many of our guests have enjoyed. If you decide to return, please don't hesitate to reach out to me personally so that I can ensure that your next stay is nothing short of extraordinary.Warm regards,Yeyen HeryawanVilla Manager

Response from Property: Dear Mr/Ms. ZhangYumi,Thank you for taking the time to share your feedback with us. I am genuinely sorry to hear about the inconveniences you experienced during your recent stay. Please accept my sincerest apologies for the lapses in service and cleanliness that you encountered.First and foremost, I want to extend my apologies for the lapse in our pick-up service. We understand the importance of a seamless arrival experience, and I regret that we fell short in this regard. Rest assured, I will personally investigate what went wrong with our pick-up arrangements to prevent similar occurrences in the future.Regarding your check-in experience, I am deeply disappointed to learn that you were made to wait and that our staff seemed preoccupied. This is not reflective of the high standards of service we strive to uphold. Your feedback has been shared with our team to address any shortcomings in attentiveness and efficiency at the front desk.As for the condition of your villa, please know that cleanliness and maintenance are top priorities for us, and it is disheartening to hear that your room did not meet our usual standards. I apologize for the presence of ants and any dustiness you encountered. We will immediately assess and rectify the situation to ensure our accommodations are pristine for future guests.I completely understand the frustration caused by these issues, and I assure you that your feedback is invaluable to us as we continually work to improve our services. In light of your experience, I would like to extend an invitation for you to return as our guest for a future stay. I am confident that we can provide you with the exceptional experience you rightfully expect from us.Once again, I apologize for the shortcomings you faced during your time with us. Should you wish to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out to me directly.Warm regards,Management

Response from Property: Dear Mr/Ms. Pui Sun,Thank you for taking the time to share your wonderful feedback with us! We are delighted to hear that you enjoyed your stay with us and that our spacious rooms and relaxing environment contributed to your comfort. It's fantastic to know that you found our service to be great and that our location suited your needs.I will be sure to pass on your kind words to our dedicated team members, who work hard to ensure that every guest has a memorable experience. Your appreciation means a lot to us, and we are thrilled that we could contribute to making your stay superb.We look forward to welcoming you back to our hotel in the near future for another fantastic stay!Warm regards,Management

Response from Property: Dear Mr. Dee Othman,Thank you so much for choosing to stay with us again and for taking the time to share your experience. We are thrilled to hear that our hotel continues to be the perfect destination for your offload holiday in seclusion with your family.Creating memorable experiences for our guests is our top priority, and it's wonderful to know that we have met your expectations once again. We strive to provide a serene and relaxing environment where families can unwind and create lasting memories together.We sincerely appreciate your loyalty and look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Management