Best Western Plough Harrow Hotel

Room was dusty and dirty on arrival and had to be given a clean. Was not able to use the bar when we returned to the hotel that evening because of a wedding but we were not warned of this. Room was not refreshed the following day, we returned to the hotel late in the evening to find the wet towels that needed changing still on the floor, the cups hadn't been replaced with clean ones etc

Very dated, uncomfortable bed, shower gel impossible to get any out and overall very expensive for what it was. Porter was excellent though.

We stayed here for a concert at the Utilita Arena. Location was great for us, 10 mins walk to Broad Street and another 5/10 mins walk to the Arena. It’s difficult to find the entrance from the road as it isn’t very well signposted. The old building is lovely looking and it looks like it once had nicely kept gardens although the entrance definitely needs a good tidy up. At check in we were given zero information. We were told our room number and the briefest description of where it was “upstairs, carry on, up some more stairs and it’s there” in reality it was a lot more complicated than that and we trudged around for a while before we found it. The signs are not much help either. We weren’t given any information about breakfast (ie where it was and what times) and no information about check out times either. Our room was in the 60’s extension which looks very grotty from the outside. The room was dated and tired but clean but there were no mattress protectors. The bed was comfortable though and the bedding was clean. As we were meeting friends we went to the bar but there seemed to be only one member of staff working. He had to cover reception and the bar so if you wanted a drink you had to go to reception and ask him to come and serve which wasn’t ideal for him or us. He did say there was supposed to be someone covering the bar but he didn’t know where they were. The terrace could be lovely with a good jetwash and a bit of tlc. The night security guy was really friendly and professional when we got back from the concert. He asked how our night had been and if there was anything we needed, a very different reception to when we checked in. We asked him where and when breakfast was served. In the morning we headed for breakfast and every member of the cleaning team who passed us was friendly and said good morning. A lady who I think was the supervisor was particularly friendly and chatty as we passed her. At breakfast some of our friends were already seated and warned us that there wasn’t much food available. This was 9am and breakfast was supposed to be available until 10:30am however the only hot items left were one rasher of bacon, a couple of grilled tomatoes and half a piece of black pudding. Everything else had run out. There was a few slices of bread but no butter. Our friends had said that they had to ask for items to be replenished but each time only a very small amount had been put out (such as a single croissant, a small bowl of beans, a handful of butter sachets etc) It was genuinely painful to watch the young waitress too-ing and fro-ing with single items when the whole set up needed completely restocking. There were three members of staff working the dining room and only a handful of guests, there was no excuse or reason for the lack of available food. In the end we ate our breakfast in stages with long gaps between items. A kind of breakfast tapas I suppose. We did complain to the manager, but he didn’t really seem too inte

The lobby, bar and dining room are quite grand, but when we got to our room, which was about a mile away, it all went Premier Inn. Nothing wrong with that. Breakfast is hot & cold buffet style, so we missed out on the pleasure of ordering from a menu, but there were attentive staff who brought me a large pot of tea. Bar was open late and it was good to take a glass out on to the garden terrace for a nightcap.

Stayed here 5 nights on a business trip. Friendly greeting on arrival. One colleague did need to move room due to mould in the room, this was handled straight away and second room was fine. The hotel bedrooms could do with refurbishment but overall we all enjoyed our stay. There are some good pubs and restaurants on the door step. The staff are really friendly and nothing seemed to be a problem for them. Free parking because we booked direct. I would definitely stay again.

A gem of a place ,although there is no restaurant of an evening don't let that put you off staying ,in fact it's easier as the staff provide plates , cutlery and condiments so you can eat either in your room or in the lounge with bar ,which I may add is a great place . Stayed in the Suite which is amazing !. Now the best part the staff are absolutely the best cannot do enough for you ,so friendly ,welcoming and work hard . Manager so helpful and most of all great personality . Try the place you won't be disappointed!

Friendly welcome. Room was a good size, warm and welcoming. Bit of a trek from reception to the rooms, past some conference rooms, and didn't appear to be a lift (we were on first floor)

Long walk from some rooms to reception, car park or breakfast room. Call ahead if you have limited mobility (no lift as well as long corridors!) Our room was fine although the only noticeable difference between family room and Executive king was a second single bed rather than just a sofa bed. We got cold at night (meant to be able to request Reception to turn it up but we didn't try). Warmer optional blankets would have been good. Radiator is behind curtains and by the window so probably doesn't heat the room very efficiently. We liked having a bath as well as a shower. However the shower wouldn't run warm/hot for the second night and morning! Disappointing. We liked the breakfast although items seemed to run out by 9am and not be topped up until we asked (such as normal tea bags, cooked items eg. bacon, hash browns). Good to have checkout not too early. Location good for what we needed.

the room was freezing cold and didn't warm up all night. there was a sign saying do not touch the controls and it would warm up . when i woke this am it was so cold i didnt want to get out of bed ! also , the wifi was terrible and kept shutting off .