Lea Marston Hotel

"A 4-star hotel that's only worth 2 stars or below. I wanted to write this honest feedback not hoping the hotel will improve, as we won't visit again, but as a reference for those looking for a hotel in the Birmingham area. It's quite rare that I give such a low rating in my feedback. We originally booked for 1 night but decided to stay 2 nights to extend our trip in Birmingham. We tried to update our booking on trip.com; however, we could only make another booking (same hotel, same type of room, under the same customer name). We emailed the hotel to reconfirm our booking and ask if we could stay in the same room. After some back-and-forth, they said it wouldn't be a problem. When we arrived for check-in, the staff failed to recognize our upfront request even though I told them we were staying for 2 nights. The staff didn't listen at all nor pay any attention. We noticed the hotel card had our departure date as the next day, so I went to reception to verify that we didn't need to move rooms but could stay in the same room for both nights. Overall, the reception staff was neither energetic nor proactive. They didn't share any information with us (swimming pool, breakfast area, etc.) – we had to ask for these details. It felt like a self-service hotel, though the staff in the breakfast area was welcoming, which is indeed standard. We enjoyed the swimming pool, sauna, and steam room. These facilities and the changing room were fine; however, the staff at the club was not helpful at all. Again, I had to ask for a towel in order to get one. The room was dated as shown in my photos, required renovation. Insulation was poor too we could hear noises along the corridor. We didn’t have a good sleep for the first night however fine for the second night. A positive note: Plenty of parking space."

New Hall Hotel & Spa, Birmingham

"Room wasn’t ready when we arrived ( it was before 3) but staff were very friendly and stored out luggage. Had a lovely walk around the grounds which are a delight. Had a drink in the bar later where again everyone very friendly. Lovely hotel with great grounds and people"

StayCozy Apartments in Birmingham

easyHotel Birmingham

"Amazing say friendly staff always offering the best service goes without saying how easy everything feel an is really lives up to its name"

Travelodge Birmingham Aston

"Smooth and pleasant sta"

Four Points Flex by Sheraton Birmingham Jewellery Quarter

"The elevator was out of order, so I had to carry my luggage up the stairs myself, which was extremely inconvenient for someone with large bags. It wasn't fixed even after two nights! The hotel room was tiny, definitely a budget hotel..."

Garner Hotel Birmingham South East by IHG

"Good service"

Crowne Plaza BIRMINGHAM CITY CENTRE by IHG

"Great and comfortable stay We had a wonderful stay. Thank you so much for upgrading us to a room with a bathtub! The breakfast was also very delicious. Highly recommended"

The Grand Hotel Birmingham

"Breakfast is very nice , many choice Location very good Room with Nspresso coffee machine"

Aparthotel Adagio Birmingham City Centre

"So good j stayed 2 nights"

Radisson Blu Hotel, Birmingham

"Always quick and friendly check in and check out, great bar and restaurant and spotless bedrooms"