Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 8, 2026|Standard Double Room
Anonymous UserStaff were absolutely fantastic, so friendly and helpful from check-in to checkout. The location is ideal right in Birmingham city centre, super easy to get around everywhere. Room was spotlessly clean and everything was exactly as it should be. No complaints at all, would definitely stay here again and highly recommend
Show more
Price per night from:HK$502
Posted on Jul 6, 2026|Standard Double Room
Anonymous UserGreat value for money, and it's a pet-friendly hotel too! The fee for two dogs was very reasonable. The location in the city center is super convenient, and the water pressure in the shower was excellent, which is a big plus. My only complaint is that the air conditioning wasn't effective enough during the 30+ degree weather; the room felt really stuffy and hot. Other than that, everything else was fine.
Show more
Price per night from:HK$399
Posted on Mar 23, 2026|Double Room
Guest UserExcellent stay. Breakfast great. Staff couldn’t do enough for you. Close to the city centre. Would definitely stay again. We were on 16th floor. Great views.
Show more
Price per night from:HK$406
Posted on Jul 27, 2026|Standard Room
Guest UserIt was a nice stay, everyone was nice and friendly, the location was really accessible and easy to navigate, and the room had a great view of the city so I really enjoyed my stay there. I definitely re-booking for my next stay in Birmingham.
Show more
Price per night from:HK$578
Posted on May 28, 2026
Guest UserI stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.
Show more
Price per night from:HK$690
Posted on Oct 27, 2024
Sfrixel
Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
Show more
Price per night from:HK$491
Posted on Jul 20, 2026|Executive King Room
Anonymous User
The hotel doesn't have its own parking. If you're driving, you have to walk to the nearby B4 carpark, though the parking fee was discounted. I specifically booked a more expensive executive king room, but they still gave us a room with two beds. When I asked the front desk, they said the main bed was large and the smaller one next to it was a 'bonus.' I was so speechless I actually laughed. It was too late and I was too tired to argue, so I just stayed for one night. Anyway, it wasn't what I booked, so it's a negative review.
Show more
Price per night from:HK$740
Posted on Mar 24, 2025
Paul0110
Very clean, bed somewhat un comfortable and not a real double, dated decor and bathroom. Great location next to New Street Station.
Show more
Price per night from:HK$378
Posted on Apr 6, 2026|Standard Room With Single Bed
Anonymous UserThere was no hot water across the hotel when we arrived. They didn't tell us in check-in and said there was a sign instead. They didn't bother to use initiative and keep gym pool shower changing rooms available instead, as they needed member of staff to be present !! Not well organised during this incident.
The pool, sauna and facilities are APPALLING and in bad state and needs urgent updating. Full of kids ruling the pool & jacuzzi and staff members don't care. Hygiene is not a top Priority .
Location is easy accessible by car off motorway. Many small takeaway and restaurants near by.
Show more
Price per night from:HK$287
Posted on Nov 28, 2025
Guest User
5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
Show more
Price per night from:HK$429