Bishops Waltham Hotels with Airport pickup service

Stayed here for just one night with friends to watch cricket at the Ageas Bowl. Had lunch before we went which was nice except one of the ciabattas was very hard. The lady serving us (Marie) was very apologetic. She has a great sense of humour and made us feel very welcomed. On returning late she made sure we were served at last orders. Our room was very nice with a comfortable bed, good shower. Breakfast was excellent, lots of choice and well prepared. Would stay here again. Staff were great, especially Marie!

Went to this hotel for family wedding, after reading other reviews I was not looking forward to my stay. I found the staff were friendly. The room we stayed in was clean the bed was comfy. I never heard any noise at night. The breakfast had plenty of choice. The problem we had while staying there the broken toilet seat that was not repaired. My son had booked a family room arrived with his three children at 11.30pm and found the room had one double bed and a single bed the only solution they were given was to squash two z beds into the small room because there were no other rooms,

I returned to the Leonardo Royal Southampton a year after my last stay to visit the nearby boat show. Check in time is quite late at 16:00 but I checked in online and received an email at 15:15 to say my room was ready. Lovely executive room with a balcony overlooking Southampton. Nice touches like a handwritten welcome note with chocolates on the bed and a Nespresso machine in addition to the kettle and tea/coffee facilities. Very comfortable bed and a very quiet room despite the hotel being full. Prompt, attentive service from the bar and they went above and beyond by fetching Worcestershire sauce to add to my guests tomato juice! I was delighted to see that the bar area has been decorated and the hotel generally was looking more loved with signs of investment. The pool and spa area has also been decorated and was generally looking smarter. It is great that the pool is open from 06:30 to allow a swim before breakfast. The breakfast buffet in Leo's was excellent with a good range of food available. Plenty of freshly cooked hot items available for the full English with smiling, friendly staff toping items up as required. Congratulations to the management for all your efforts in these difficult times for the hospitality industry, these are certainly paying off. I hope that those who have had a less positive experience than me will give you another try. I will certainly be back.

The clue to this hotel is in the name. We booked 3 rooms for two nights for the boatshow. To be honest it was basic but perfectly suited our needs. I've just recently stayed at the Waldorf Hotel in London and the Shower in my room was far superior to the one in the Waldorf. It was good value for money for the boatshow weekend £222 per foom for two nights. We had a few issues with room cards etc however Maddison the receptionist politely & efficiently sorted them out and is a credit to the hotel. We will definitely be stopping next year for the boatshow.

Arrived at this lovely venue to celebrate our Ruby Wedding Anniversary only to find that the 3rd party booking company that we used & paid had not advised us that the Hotel was fully booked. Fortunately the Staff at the resort on reception Adam & his female colleague sorry I did not take her name bent over backwards to try & find a room which they eventually managed with a lot of effort. The hotel was exceptionally busy due to a Wedding & a private party staying over. I was very stressed & upset as this was a special day for us but they made every effort with calmness & professionalism to resolve this problem that was NOT down to the hotel. Room & stay was great. I highly recommend this hotel & the staff not only on reception but throughout the whole hotel during our stay.

Booked a room and called to request an extra bed. All agreed. At arrival, staff insist no extra bed and couldn't care less as I was told ”well there's nothing we can do”. Appalling service for such a big hotel.

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.

The hotel was located near the coach station which was very convenient for us as we had to go there early in the morning. The front desk staff was helpful, professional, courteous, and welcoming. We received a smooth service until checkout. Highly commend them. The room and the bathroom were clean and the sheets and towels were also clean and fresh. Will be sure to book with them in the future.

I had stayed in this hotel many moons ago when it was part of the to Marriott group, I understand it is now Ellite /Britannia hotels and there is nothing ellite about it. Check in time is 4 pm, and checkout 10 am, that gives six hours to clean and turn around the vacated rooms, So you would expect them to be absolutely spotless, room was clean enough, it smelled of smoking but went, when the windows opened, few hairs in the bath tub, the wooden cabinets smelled musty and dust on lamps, but the bed was clean and so was the bedding. On check-in I didn’t realise it was 4pm, I assumed it would be 2 pm or 3 pm at the latest. I asked if any of the rooms were serviced so I could check in early, I was told there were lots of rooms ready but you have to pay £20 extra to check-in early regardless of the fact they ready, I was due to be at a wedding at 5 pm, I had to accept the £20 payment, I was not impressed as this took my one night stay in this hotel to £189 for the night. In comparison I could get a one night stay in the Park Plaza, Waterloo for the same price in London! This hotel is not worth that much a night. The hotel was like a maze and had to go upstairs along creaky corridors carrying a suitcase case up more stairs with no accessibility by lift to my room (room 657) Room had the very basics cheap nasty shampoo, A few sachets of tea and coffee, towels but no bottled water. At night I could hear a few guests from other rooms, it didn’t disturb me. The pool is absolute mess, it had a pipe going from the hot water tap into the pool, which I burnt my bottom on and my husband burned his thumb, I can only assume the heater doesn’t work so it’s the only way they’ve got to heat the pool, The water didn’t look very good I wonder if the filter was working? In photographs on booking.com their shows a Jacuzzi, there isn’t one! there hasn’t been a working for more than 10 months, and the broken one has now been removed altogether, I think it’s very misleading. I don’t like to book a hotel without a pool and a Jacuzzi, I like to relax why I’m away from home. The pool look too scary to go into, and there was no Jacuzzi! Breakfast wasn’t too bad, Choice of cereals, fruit juices and cooked breakfast, no croissants or pastries. Coffee was horrible. Breakfast is advertised until 10am but they closed and locked the doors at 9:58, I only made it with 10 minutes to spare, it wasn’t explained me that breakfast actually ended at 10. I would assume people could still go for breakfast at 10 and still have time to sit down and eat, this is not the case! Would I stay here again absolutely not! it is probably a £50 a night budget hotel in the middle of nowhere unless you are playing golf I really wouldn’t bother. Disappointed that booking.com gives this hotel four stars.

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.