Hotels with Bars in Bismarck

We stayed here on our way home to Montana. Staff was extremely friendly; facility was super clean and quiet (we were on the 3rd floor above the entrance and first room by elevator); and pet friendly. We did not take advantage of the food in AM or appetizers in PM but dining area looked well appointed and clean. We would definitely stay here again.

Lynn, the check in staff and showed me two options before booking. I went with the first floor room after she promised that if I took this room, they would ensure that no one else would be assigned to the room right above me. This is an important criteria and I explained to her before booking. Lynn did not communicate this to Naomi who's at night shift. Someone arrived at the room above me around 11:45pm, woke me up from the sleep. Spoke with Naomi who's at the front desk, she kept on saying I should have taken the other room. I felt puzzled because she told me she knew nothing about my agreement with Lynn nor Lynn told her anything about it; but she seemed to know which rooms I was offered. Then she offered me to move. I suggested why not moving the person above me who just arrive, easier, as I was all settled in. She refused saying that's the only room type the guest booked, so did I. She insisted on moving me is the only option or waited until 1am to call her back if the noise continued. Her attitude wasn't decent, and kept on shutting me off when I tried to speak. It was so loud above me so I moved to a different room and did not go to bed until 1am. The next morning, Dean, the manager who checked out brought up this to me. He admitted that they dropped the ball in not communicating well between shift transition between Lynn and Naomi. But he did not apologize. And went into his office without a proper conversation closure. Lynn, perhaps was one of the best in attitude but she failed to communicate internally. Naomi's attitude was bad nor practiced active listening. Dean's poor closure showed me how his team were ineffective in doing their jobs. He did not take the ownership. This entire team collectively is a poor example of poor customer service. And I was woken up again at 5:45am the next morning, the severely impacted my driving the next day. I don't recommend this hotel, they don't know what customer service is all about; nor they know the importance of honoring their words. Breakfast was average, not many selections compared to IHG, Hilton, or Marriott hotels. It's more like a motel instead of an ”Inn & Suite.” The room's condition was average, a door stopping fell off on the ground that I had to report it. No elevators in this place.