Stay with Empire - Charles Street

Bad communication dirty not what’s advised not happy at all

Read reviews & although guests arrived at location they moved to another hotel

Read reviews on trip adviser please please before anyone else books this place. I was due to go on the 23rd of sept for 3 nights. I couldnt bring myself to even go just to prove this place is not in any condition to be open. Please please please read trip adviser first!!!! Wish i had, in result 170.00 outta pocket

Please avoid this property I turned up with my young child and the place was stinking of ***** there was joint ends literally on carpet and when I walked in I was nearly in tears the place was disgusting mould in bathroom awful stains and marks everywhere wallpaper falling off and stains on bed. I left straight away and had to pay fortune for another hotel. The owner Is rude I was even charged an extra £30 to check in slightly earlier. The place is rank rotten. I am sure this is a scam the pics provided are not of this property. Please if your reading AVOID

Dirty mouldy smells. Full of wood lice .toilet not fixed to floor .furniture looks like found in a skip..All the houses are boarded up. We did not stay .paid for other accommodation. Not fit for humans. Insects and bugs everywhere The company called EMPIRE should not be advertising property which is so run down. They are a rouge company. I WANT MY MONEY BACK

This apartment was disgusting, the worst accommodation we have ever been in and we were not even supposed to be in it. We were originally in some other accommodation with these people who mesaaged us when we were already in Blackpool to say something was wrong with it and we had to use this apartment. It was vile, but we were already settled into Blackpool, so no alternative but to stay, so bad my husband has reported it to Blackpool Health and Safety department. They are rogues: no wallpaper, no hot water was just the start. All the furnishings were from brick and brack shops, all second hand you could tell and to top it all off, the bed we were sleeping in collapsed in the middle of the night, when we looked underneath it was a badly stained mattress and the bed had been propped with blocks of wood with nails sticking out, don't do it, don't book it, shocking.... This needs condemning and shutting down immediately.

I booked this dirty apartment for one night i just opened apartment door very very bad smelling and no toilet roll in bathroom every thing was dirty we just left apartment after just 5 minutes government should closed this property very bad apartment i ever seen in my life I'm so disappointed wested my time

One of the worst places I’ve ever stayed, booked for 5 nights and stayed for 1, only stayed the one night because of how late we got there. I had a 1 year old child with me and the plug for the tv had exposed wires, the toilet wasn’t even connected to the floor and leaking and the entire apartment was filthy. After many emails and ******* trying to contact we had no look until ******* gave us a £150 coupon to book somewhere else. Should be illegal and shut down!!!!

I've asked the council to take a detailed inspection on this place and the owners ,, clear scam these empire stays amd I'm shocked how they are allowed to run a business of this kind. They have no clue about hospitality...please do the right thing and stop what you are trying you are upsetting people and causing big stress for yourself