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Residence Inn Bloomington

Residence Inn Bloomington

4.4/529 Reviews
To whom it may concern : I made a reservation at the above Hotel for 14 days stay. I checked in 02/26/2021 and received an unpleasant welcome from the front desk by the name ”Allysann”. Unbothered by her demeanor, I settled in my room, today 02/27/2021 I heard a knock on my door about a smoking complaint from ”my room” that I obviously wasn't smoking in. Was I surprised? No. She claimed the smell was from my room without any proof so her I asked her to walk in and check, she did but was still bent on her claim and asked that I vacate the room/hotel premises in an hour. Literally without no proof but a smell only she can perceive. I have stayed at several, uncountable Marriotts hotels in the past 10 years without a single complaint neither have I ever experienced any embarrassment like this. Not only did she ask me to leave within the next hour, but she also mentioned I will be charged $200 for ”smoking ”in the room and will also be charge for the of 02/27/2021 that I didn't sleep in. To avoid unecessary drama, I decided to pack my bags and leave, barely 5 mins into my packing I heard another bang on my door, lo and behold it was 2 police officers standing right at my door. Basically there to enforce my removal from the hotel for no unjust reason. Not only was ejected from the hotel, I am being charged $200 for an unconfirmed violation claims, as if that wasn't enough, I am also being charged for an extra night that I didn't sleep in the hotel. This is the most embarrassing, unpleasant and outrageous service I have ever experienced from Marriott in my entire life. I recorded all the activities and intend to share it on my social media so others know not to visit that location and quite frankly believe the hotel staffs are being racist, the location definitely speaks a lot of volume. All of their accusations are 0% baseless. If you are a person of color, I'd say to think twice before staying at this hotel

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