Wow.... what a bummer of an experience. Where to begin with what went wrong!?!? This is the 4th year we have stayed at the Village. We have ALWAYS loved it and have been very happy there. This year was we were NOT happy. 1) Upon getting my confirmation email shortly before our stay, I called in to see if we could request a Premier Room (our reserved room type) with a bunk bed set up like we had had our first year there. The gentleman said I had to request it when we arrived on site to check in. No problem. That's what I planned to do then, per his suggestion. 2) Upon arriving, there was a HUGE line. I waited about 20+ minutes, behind 6 other groups to check in, with another 4 groups behind me. When it was my turn, I explained our desire to the front desk person, who promptly told me I needed to have called in beforehand and that my room was already assigned. Feeling the pressure of the people behind me, I continued to ask for what I was told to ask for upon check-in. She kept telling me the same thing until I asked for a manager. The manager NEVER came out of the back room, which I felt was tacky and unprofessional. The front desk person came back and had switched us to the bunk room. I kept verifying that this was a premier room still but with bunk beds. She said yes. The reason for the bunk beds is that last year our second bedrooms were REALLY SMALL with two full beds in them. There is no room for bags or to even walk around. 3) Upon getting to the Chateau building, we loaded our bags into the elevator while also getting 3 kids in. I held the elevator with the button, but also had my hand in front of it while my son got his last bag and got in with our other two children. While walking through the door, the door started to close, alarms went off and he barely got through without the door CLOSING ON HIM!!!!!!! IT DID NOT STOP and almost crushed him in the door. What kind of elevator doesn't stop when something or SOMEONE is in the doorway!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 4) We then got to our floor and were getting out and it did it AGAIN, this time on my daughter. I screamed and pulled her through the door before it crushed her. I am NOT exaggerating. 5) After getting them in the room, our bags in the room, and waiting for my husband, I went to the front desk, only to have the manager (the same one that never came out of her office before when there was a HUGE line) belittle me about the incidentS. Incidents PLURAL. She kept smirking and telling me that they run the rooms and the HOA runs the elevator. What kind of person says something so stupid! Oh I'm sorry your child almost got crushed in the elevator, but that's not our responsibility. We only rent the rooms on the 4th floor but we don't provide you with a way to get there. The HOA does, so we wash our hands of the elevator... that's not our responsibility. Did she not realize how stupid and inconsiderate that sounded? I was PISSED. No doubt if my kids lost a limb or got cr
Outstanding
101 Reviews