Bog Hotel

Everything was amazing except for the gym. It needs to be cleaned and improved.

Fantastic experience at this Bogotá hotel. Our room was spacious, clean & well equipped. The shower & tub were one of the best quality & functionality I’ve experienced. The staff were very helpful. Our transportation from/ to the airport was well organised. We would love to visit again

We were on our honeymoon and had a one night stay here. We booked here for some luxury and to have a rooftop bar. When we arrived the rooftop bar was closed for a private function. This seems to be common practice with this hotel from reviews we've read and was really annoying that we paid for something and it wasn't available. There was no pre communication from the hotel. The other hotel facilities are really nice and the stay was still ok and we did recieve a free taxi to the airport after we complained but

The first thing that hits you as you walk into the lobby is the overpowering artificial smell of the sweet perfume diffuser …. Try as you might you cannot escape it, not even outside !! I had the same experience at the Hotel Meliá in Madrid at Christmas was sick for 4 days !!! STOP with the cheap fake perfume !!

Sensational rooms let down by indifferent staff. The pool was out of action but we were not told until after we had checked in when we were handed a piece of paper as if there was now nothing we could do about it. More than a bit unfair. A huge tantrum on my part illicited a 35percent discount on the rate after a new front desk manager Raul took some responsibility but the damage was done I’m afraid. The business room we had was pretty stunning but it’s just as well because the staff need their hands holding at all times to make anything happen.

This boutique hotel is the epitome of style over substance. It aspires to be five star but lacks the service to come close. As other reviewers have described, problems occur too frequently, and they aren’t up to the occasion of solving them. The hotel feels like it doesn’t have anyone managing it. The front desk staff isn’t able or willing to pick up the slack. There is currently a major leak in the lobby ceiling not far from the front desk. Our room sink also had a leak. The room safe didn’t work when we arrived, despite prominent notices warning us to use it. It took three visits to repair. The desk lamp also doesn’t work, but we’re leaving that for someone else to tackle. Today, housekeeping took our used towels in the morning but didn’t replace them. When we asked for one because someone wanted to take a shower, we were told they don’t have any because they’re all at the laundry. The standard rooms are on the small side. As others have pointed out, the toilet room has a translucent door which doesn’t appeal to everyone. It is located next to the door entrance rather than as part of the bathroom. The bar and pool area on the roof is covered, which doesn’t seem a bad idea given the strength of the sun in Bogotá. The pool is more of a chic lap pool. The pool bar isn’t open and there are no staff in the area. After checking it out this morning, we came back to use it this afternoon and it’s now closed for maintenance. Another fail. The lobby bar is open but closes relatively early. I discovered that I can’t charge anything to the room because I didn’t leave a credit card at check-in, which they didn’t ask me to do. On the plus side, the showers have high pressure. The sink is very large with a large area for toiletries next to it. Tip: you have to turn the sink on to very high force (it starts filling up) to get hot water. Nice flatscreen TV. Though we are not facing the street, you can still hear noise sometimes, including at night. The included breakfast is very good with excellent service. However, for the 24 hour room service, think frozen items nuked in the microwave, though presented nicely. In sum, the hotel isn’t so much horrible as endlessly disappointing to the point of being comical. It has a hip style, but ultimately doesn’t try and verges on hopeless at times.