We booked this hotel because of the proximity to the airport, the great reviews, and the shuttle. It met our needs and budget, and the staff were lovely once we got there. But leading up the booking, I messaged them a few times through ******* to inquire more about the times for the airport shuttle service and to ask if it was ok if we checked in at 1-2 am, since our flight was getting in late. We didn’t get a response. ******* even tried calling them on our behalf three times and couldn’t get through to the front desk. I tried emailing the address on the website and it bounced back. When the cab pulled up, it was so dark and quiet, even the cab driver thought the hotel was shut down. It was open, and it all worked out in the end. It was stressful leading up, but I’d stay there again as a stop gap between flights.