Grand Hotel Majestic Gia' Baglioni

Two stars because it is a nice hotel with comfortable beds. Thats about it. It is certainly not a five star hotel, which it purports to be. We arrived around 8pm and advised reception that we needed to leave for the airport at five am. At some point reception advises that the booking was for one person and they had to charge us for the second. I have never heard of this! So for the extra person for our 8 hour stay, they wanted €100! What the hell for? I looked on a booking sight and showed the receptionist that I could still book a room (which would come with a free bottle of wine) for two people for exactly what I paid. Receptionist kept saying that it would be more if i booked through the hotel. Lets follow the logic here. Why would i book directly through the hotel if the same room is less on a booking sight? The most irritating part is that she kept laughing inappropriately for some unknown reason. The male receptionist kept insisting that the € 100 was for the "free" hot breakfast. We reminded him that we had to leave before breakfast was served. He assured us that there would be a cart full of food in the morning before we left. Long story short, that did not happen. There was a cart with coffee and a few pastries. But wait, there's more! The man at the reception in the morning told us that if we had asked, they would have made us breakfast. That would have been nice if it was ever suggested by reception at check in! A real five star hotel would have just taken the initiative to prepare the bagged breakfast for us given the conversation had the night before. I also enjoyed how the staff talked down to us insisting that a €100 per person euro fee is totally normal. Because I've never stayed in a hotel before! Thats sarcasm btw. Again, this certainly was not a five star experience. And just to compare apples to apples, we stayed at a four star hotel when we arrived in bologna 10 days earlier. It was 1/5 the cost, the staff much more accommodating and was just as comfortable and nice. So do yourself a favor and ignore the alleged five star rating and save your money and nerves by staying anywhere else.

A beautiful grand historic hotel. The hotel is stunning and luxurious without being pretentious. Our bedroom was also stunning and the shower was large and spacious. We had lunch which was again spectacular, the Tortellini was Bellissimo absolutely a must have. We had drinks in the bar, the barman was incredibly knowledgable and his wine recommendations were spot on. A splurge on our whistle stop grand tour.

My wife and I had the pleasure of staying at your hotel for 5 days, May 15th thru May 20th. The hotel was magnificent, and what truly made our stay special was your amazing staff. While everyone from the housekeeping staff to the breakfast staff were the most professional people we have ever experienced in any hotel, we wanted to say that Julia, Rafaella, and Miriam at the front desk were exceptional. They assisted us with everything we needed, were always smiling and greeted us by our names, and went out of their way to handle some difficult situations that we had. You are clearly doing an amazing job at training your staff to be 5 Star employees. Congratulations on running an extraordinary hotel, and again, please thank Julia, Rafaella, and Miriam for making our stay so enjoyable. HM - Boston, MA

It was very nice, good staff that are always happy to help and friendly.