Adagio APARTHOTEL access Hotels in Bordeaux

The hotel is unbeatable. The staff, the services and the location, out of 10!

The hotel is beautifuly maintained, the staff is great. Continental reakfast at 10 euros is ok but fruits could be improved a bit. I was grateful that they were willing to go find me gluten free bread. Perhaps you could add a few more items to the continental breakfast. Guests should be aware of the location of this hotel. It is a long walk to downtown and while there is a tram within 15 minute walking distance, we did not feel very safe in this area. Not recommend you walk around after dark.

Great location of hotel. Could take tram, walk, hire bikes/scooters, take bus to Le Lac - stop very near hotel etc. Staff - excellent customer service. Keep up the great work. Fabulous interior design of the hotel. 5th floor - great views of marina area & Cite du Vin. Lots to see and do near the hotel.

Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

This hotel can easily be reached from the train station, just take the exit to the back side of the station (where also a good pizzeria is and all the intercity buses pick up passengers). Like that you can easily reach the hotel in 5 minutes by foot. So, if you don't mind not being in the city center/old town and willing to use the nice trams and buses (both no problem at all), this is a good choice. Supposed you don't pay the official prices, but rather get a good deal (through the hotel or booking platforms). Then, and I think that's probably the normal case, this hotel can offer excellent value for the bucks. It's one of the few hotels I've experienced where the floor-level-entry shower didn't flood the whole bathroom. The hotel per se is a 4-star officially, with new rooms and amenities, but lacks in some areas compared to other 4-stars. E.g. if you arrive early and can't check in yet, you likely can't use the free wifi as it only accepts french phone numbers. Other quirks: The bathroom can't be locked, the lamps in the room can only be controlled from one side of the bed, one can not adjust the shower head's direction, has to go for the rain shower, I'd recommend setting the air-con to off during the night. The keycard sometimes stops working if stored in a purse with other magnetic cards. Also, the cleaning service is sub-par: If one doesn't leave by noon, the staff doesn't check later in the afternoon again, instead just doesn't clean the room. Bed linen also aren't renewed daily, which is something one generally expects from a 4-star (although often not really needed and not very environment-friendly). The reception staff are friendly, but in those times when only 1 person is at the reception, you might have to wait 5-10 minutes to get addressed. To me it's a bit of a mystery why the architect designed the windows relatively small, considering this is a very new hotel building. But the rooms per se are great. Prices for the laundry service are prohibitively excessive (e.g. you can buy a new t-shirt for the same price instead). The breakfast is also quite pricey, at 19 EUR.

We visited Bordeaux for the first time for a family wedding. I must say the location of the hotel was excellent, cleanliness of a very high standard, but most of all very friendly, helpful and efficient staff. The breakfast was nice, albeit at €15 each not the cheapest for a family of 5. The reception staff booked our taxis for the airport and the chateau for the wedding with little fuss. The taxis are a little expensive but that’s not the hotels fault, and most taxi drivers (not all) drive with their mobile in their hand, so be prepared for a potentially scary ride. I would recommend this hotel for a short break, we were there for 5 nights, we had two rooms on different floors, so would try and get them close together if staying again.

If you don’t have a car this place is not for you. It’s out of the way for public transport. There are quite a few restaurants dotted about within a five minutes drive but not really anything within walking distance. There’s a big shopping centre too with an Auchan for supplies. We had a car and used this hotel for a base for visiting lots of different cities, towns etc and was brilliantly located for us. The plentiful and free parking was an extra bonus. Check in was easy and staff friendly. Room was bigger than expected and clean. There was plenty of utensils, plates etc to use in the small kitchenette. Everything was a bit dated but in good order. The only two problems were that there was no shower curtain/screen and the fuse box on the wall had no cover so looked ugly. The bed was comfortable and the hotel was a good place to use as a base. Overall the place was perfectly fine for the price as long as you aren’t using public transport. Nothing special but worth the price paid

Very nice small luxury hotel! Excellent location, close to the center of Bordeaux, walking distance to all of the best restaurants and shopping!! Our room was excellent, larger for European standards, with excellent quality bedding. Best of all was the hotel staff! They are very friendly, helpful and very attentive to the guests needs. At the end of our stay, our taxi to the train station was running late, putting us at risk of missing our train to Paris. One of the hotel staff was getting ready to drive us in his personal car, just as the taxi finally arrived. This is a great example of how they go that extra step to ensure everything is fantastic during your stay!!

We stayed in ‘superior studio’ for 2 nights during heatwave. The room was air conditioned, clean with a comfortable bed, nice little kitchen, shower room. The room was on third floor and involved a walk up from the second floor on external staircase and across a little bridge. This was a bit of a nuisance if we got to the ground floor and realised we’d forgotten something in the room - didn’t do it twice! Hotel is really well located just a couple of minutes to tram stop and with parking on site. The staff were all very pleasant and helpful.