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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|0.89km from Basilique Saint-Seurin
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Breakfast

Villa Victor Louis - Bordeaux Centre
4.1/559 Reviews

Villa Victor Louis - Bordeaux Centre

Bordeaux City Center Bordeaux|0.21km from Basilique Saint-Seurin
A stay at Villa Victor Louis places you in the heart of Bordeaux, within a 15-minute walk of Rue Sainte-Catherine and Grand Theater Opera National of Bordeaux. This bed & breakfast is 1.3 mi (2 km) from Place de la Bourse and 2.6 mi (4.2 km) from Cité du Vin.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional features at this bed & breakfast include complimentary wireless internet access, concierge services, and a reception hall.Grab a bite from the snack bar/deli, or stay in and take advantage of the bed & breakfast's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 8 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

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Top rated hotels in Bordeaux

Searching for hotels near Basilique Saint-Seurin? Compare room rates and reviews to find your ideal stay.
Ibis Budget Bordeaux Centre Mériadeck
3.4/559 Reviews
Bordeaux City Center
Great budget stay for 1 night. Room is very tiny so not ideal if you have large suitcases, we had to place ours under the bed. Shower and bathroom good, you get complimentary shower gel and soap. Easy access to the centre attractions, 15 mins walking and public transport stops just outside (we used bus 1 to the airport) and it stops at the Palais of Justice). Staff super friendly and efficient, couldn't do more to help really!! Checking was done within a few mins. Luggage storage is 2euros. We didn't have breakfast here so can't comment but will definitely stay again. Convenient and safe location.
Le Palais Gallien Hotel & Spa
4.4/540 Reviews
Bordeaux City Center
Supernice and supergood hotel, marvelous room and central downtown location. Normally i book rooms in the 100-150E range. I decided to go a bit more luxurious and i tremendously enjoyed it. Im an easy going traveler, i was i Bordeaux to assess architecture and urbanism projects. I rented a bike to go around the city. The hotel staff is very naturel an friendly, no rush to empty your wallet but rather making sure you have a great time... Best hotel experience i had i a lon time travelling the globe. Wholeheartedly recommended!! Bordeaux is the best French City!
Novotel Bordeaux Centre
4/588 Reviews
Bordeaux City Center
We stayed here for 3 nights as a base to visit Bordeaux. From the outside the hotel does not look like much and google maps took us through a questionable part of town to get here. Less central than the centre would imply this hotel is about 15-minute walk from the main part of Bordeaux however it is very close to the tram and a shopping centre/mall. The room was comfortable and a typical size room for novotel. The hotel internally looks recently renovated and have a reusable water bottle system in place however its only 1 per room and there was 2 of us.
La Tour Intendance
3.9/568 Reviews
Bordeaux City Center
Very distinctive hotel, ancient architecture and complete internal facilities. Warm and comfortable. Come back later.
Hôtel Burdigala by Inwood Hotels
4.6/565 Reviews
Bordeaux City Center
It's okay, quite satisfactory, mainly in the city center, and close to the wineries around.
Hotel Bordeaux Clemenceau by HappyCulture
3.5/583 Reviews
Bordeaux City Center
I paid £38 for a night through a third party website. The room was small but comfortable. The tv was extremely small. The bathroom could use a renovation admit is slightly dated. However, the location of the hotel is perfect and the sound proofing was good enough. I would come again.

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