Hotels Near Carrousel Palace caramel Manège in Bordeaux

We stayed in ‘superior studio’ for 2 nights during heatwave. The room was air conditioned, clean with a comfortable bed, nice little kitchen, shower room. The room was on third floor and involved a walk up from the second floor on external staircase and across a little bridge. This was a bit of a nuisance if we got to the ground floor and realised we’d forgotten something in the room - didn’t do it twice! Hotel is really well located just a couple of minutes to tram stop and with parking on site. The staff were all very pleasant and helpful.

After cycling for 3 months across France FirstName was an absolute pleasure to spend our last days recovering and as a base to see the city. Our room was spectacular, the bed was an absolute delight to sleep in and the bathroom and wardrobe storage were magnificent. The heated mirrors in the bathroom were a real touch of class that we welcomed. Breakfast and dinners were top-notch, we just loved everything the hotel had to offer. Check-in staff worked well above any expectations we may have had. They helped us when we had bicycle transport issues and when I cut my finger they worked tirelessly with arranging for the correct hospital and transport. They all communicated with each other and the various shifts seamlessly. The staff in the restaurant area along with the chef were also outstanding and super helpful.

We arrived at the Novotel gare saint jean, Bordeaux with realistic expectation of a four stars hotel experience. Comfortable room with excellent costumer service. We were unfortunately in for a surprise. We were greeted by an intense smell of sewer in the room. A very small toilet where we could barely sit with what looked like an old western saloon door. Toilet brush missing: After informing the reception, the stuff brought us a dirty toilet brush at the reception and hand it to us to carry back to our room. Room cleaning: We were presented with the option to pick the room cleaning days at our arrival. We picked every other day and for some reason the intermittence was totally misunderstood. The room was not cleaned when agreed. Once again we went to report to the reception. We were promised that someone was at least going to empty our trash can, bring a clean set of fresh towels and two vouchers for free drinks at the hotel bar because the cleaning time was far gone which we accepted. Unfortunately stuff never showed up to pick the trash nor with the set of fresh towels or vouchers that evening. Bath drainage malfunctioning: Clearly not functioning properly. Water filling the tiny shower floor which is about 0.80 inc or 2 cm and if not shut immediately to wait for the slow drainage to actually happen, the water will spill over. Beside that, the shower head covered with limestone etc… At the end the management gifted us a package of their body care product for the inconvenience. If hotel stars still mean anything I do not believe we had a 4 stars or even a 3 stars hotel experience.

Arrived ok, no problem so far. Checked in, pay up front - ok, not unheard of… Got to the room, the first thing we saw was a tatty bathroom door. It’s obviously been knocked, and the paintwork damaged, also there was water damage to the bottom. This was explained when we used the shower and the spray went over the floor and pooled below the door. The promised bathtub was included, although no plug. Try having a bath without a plug!! The shower was a hand held spray hooked to the wall at waist height. Bizarre. The mirror was damaged at the bottom, the whole room was rather neglected, although it was clean, so these pieces of damage are obviously being ignored. The bedroom had a comfortable bed, although the room was rather dark and poorly lit. Reading wasn’t easy. There was one armchair, in a room for two people (?), a dining room chair and a wooden stool. Unusual mix. The armchair seat was heavily stained (?!). Not tempting to sit in! Quite why we had two fridges in the room was not apparent. Not many sockets were available, and we could only use the kettle by plugging it in under the television. Which was fine as we couldn’t use the television as the remote had no batteries. The hospitality tray was minimally stocked, and when we asked for milk we were told we could go and buy some as the hotel had no milk. Although there was some at breakfast the following day. No doubt we could have bought new batteries too. When paying €300 for two nights, surely a few tablespoons of milk is not a big ask? It was disappointing that the staff couldn’t be bothered to help with such a small request. Breakfast was ok, no hot food available and it was self service. There was a button operated hot drinks machine, with milk available, mini croissants and pains au chocolat, artisan breads, muesli type mix, fruit, yoghurts, one variety of ham and some very bland cheese. The room felt a bit like a hostel dining room with a big animal mural on the wall and the constant drip from an air conditioning unit onto a towel on the floor. The tables and chairs were clean, but the staff - again - uninterested. A good 20 min walk into Bordeaux, which is a beautiful city. Plenty of good places to eat and pleasant staff there. We will definitely come back to Bordeaux, but definitely not to the Victoria Garden!

Nur eine kurze Nacht in Bordeaux sollte es werden. Am Abend, nach einer langen Autofahrt spät ankommen und dann am nächsten Vormittag ebenso schnell frühstücken, anschließend ins Stadion und es geht schon weiter. Idealerweise hat man noch einen Parkplatz dabei und spart sich somit nach langer Fahrt noch eine nervenaufreibende Parkplatzsuche in der Innenstadt. Irgendwie erinnerte ich mich, dass ich vor etwa 30 Jahren bei einer Frankreich-Reise mal in einigen Formel 1 Hotels Station gemacht hatte. Damals noch extrem günstig. Und irgendwie führte diese etwas verklärte und sehr verblasste Erinnerung dazu, dass ich das Formel 1 Hotel buchte. Vorsichtshalber allerdings ein Cabrio-Zimmer, also mit eigenem Badezimmer. Diesen Aufpreis war es mir auf jeden Fall wert. Nach 14 Stunden Fahrt dort abends gegen 22 Uhr angekommen, war erst mal alles wie erwartet. Es sollte doch hoffentlich allen Gästen klar sein, dass es sich hier um eine Hotelkette handelt, die vorzugsweise in Industriegebieten ansässig ist. Wer hier ein umfangreiches Angebot an Restaurants und weiteren Ausgehmöglichkeiten in Laufnähe erwartet, hat im Vorfeld nicht aufgepasst. Also, schnell das Auto abgestellt und rein ins Hotel. Tatsächlich war um die späte Uhrzeit noch ein Mitarbeiter vor Ort, der den Check-In erledigte. Bis hierhin alles ok. Das Zimmer ansich war dann eher untere Kategorie. Wir waren im EG, wenn man das Fenster öffnete schaute man auf tausende von Zigarettenstummeln und Abfall. Also besser Fenster zulassen, wenigstens funktionierte bei hochsommerlichen Temperaturen die Klimaanlage. Das Bad war ein relativ großer, aber vollkommen steriler und weiß gekachelter Raum, hatte etwas von einem Krankenhaus. Mit den Fotos, die wir vorher auf der Internetseite gesehen hatten, hatte es leider nichts zu tun. Naja, eine Stunde später machten wir die Augen zu und am nächsten Morgen reisten wir wie geplant nach dem Frühstück wieder ab. Das Frühstück war genau, wie ich es mir vorgestellt hatte. Nicht besser und nicht schlechter. Fazit: wir haben zu zweit (ein Erwachsener, ein Kind) insgesamt 72 € für diese eine ÜN und 2 x Frühstück bezahlt. Das ist für das erhaltene Paket am Ende einfach zu viel Geld. Hätte ich irgendwas zwischen 40 und 50 € bezahlt, dann wäre das für die Leistungen ok gewesen. Aber für 72 € übernachte ich auch in inhabergeführten Pensionen, habe ein ordentliches Handtuch im Bad und bekomme morgens ein frisches Frühstücksei. Von daher leider keine Empfehlung.

The hotel is beautifuly maintained, the staff is great. Continental reakfast at 10 euros is ok but fruits could be improved a bit. I was grateful that they were willing to go find me gluten free bread. Perhaps you could add a few more items to the continental breakfast. Guests should be aware of the location of this hotel. It is a long walk to downtown and while there is a tram within 15 minute walking distance, we did not feel very safe in this area. Not recommend you walk around after dark.

If you don’t have a car this place is not for you. It’s out of the way for public transport. There are quite a few restaurants dotted about within a five minutes drive but not really anything within walking distance. There’s a big shopping centre too with an Auchan for supplies. We had a car and used this hotel for a base for visiting lots of different cities, towns etc and was brilliantly located for us. The plentiful and free parking was an extra bonus. Check in was easy and staff friendly. Room was bigger than expected and clean. There was plenty of utensils, plates etc to use in the small kitchenette. Everything was a bit dated but in good order. The only two problems were that there was no shower curtain/screen and the fuse box on the wall had no cover so looked ugly. The bed was comfortable and the hotel was a good place to use as a base. Overall the place was perfectly fine for the price as long as you aren’t using public transport. Nothing special but worth the price paid

We have stayed here before, around three years ago, and it was a tired hotel then, so even more so now does it need modernising. The good bits first: the bed was comfortable and the receptionist supplied me with two extra pillows upon request. The not so good bits: the room needs a complete overhaul. The fabric is old and grim. The floor needed a good clean. The bathroom fittings are rusted from age and, my goodness, the toilet would benefit from a gallon of bleach being thrown down it and left for a week. Gross, I think is the word. (Room 102). In these days of Covid-19 precautions, people in France are required to wear masks in hotels, restaurants etc and there were notices advising the regulation. However, the receptionist was not wearing one when we booked in. He was wearing one the following morning, but under his chin! Again, because of Covid-19 we expected the breakfast trays to be made up for as we chose our items. No, the items were still displayed on plates and baskets, for everyone to breathe over them and touch them as they made their selection. Bear in mind that many guests did not have masks on and were not prompted to wear them. Well, when the receptionist doesn't wear one, or wears it improperly, what can he say? Sadly our last stay here at a Premiere Classe (and we are fans of the chain), which is in a superb area for visiting the beautiful Bordeaux.

We were travelling from the UK to Portugal with our two dogs and this hotel was great for an overnight stop. We stayed here twice; once on the way and again on the way back. For the return journey, we were allocated a ground floor room overlooking the back of the hotel, which was just perfect for us. The hotel was very easy to find, had secure free parking and a small grass area for our dogs to exercise. The room was clean, the beds were comfortable and the bathroom had a great shower. The staff were very friendly and accommodating. There was a drinks machine and vending machine in the reception area along with a microwave that you could use. The only downside was that there were no tea and coffee making facilities in the room; not a problem for us as we had brought our own kettle, mugs, tea bags and milk. We were very pleased we chose this hotel and will definitely stay again.

Bien placé à la sortie de Bordeaux, c'est un hôtel propre, literie très correct et chambres bien insonorisées, l'accueil est courtois et pro, petit déjeuné assez riche, mais les viennoiseries sont trop peu cuites à mon goût. Il y a un parking sécurisé et gratuit pour les résidents de l'hôtel et des restaurants accessibles à pied en 1 min !