Ember Locke Kensington

The public area environment is better than the room. The bathroom in the room is a bit old.

Not worthy of four stars really

Overall it was good, but unfortunately I was woken up by the fire alarm

Let’s talk about the advantages first. The decoration and design of this hotel are indeed pretty good. The environment is mainly orange. Although the overall area is small, it is very harmonious and warm. In addition, the price-performance ratio is excellent, and everything is new. It also comes with a small kitchen and refrigerator, which allows you to have more freedom in life while controlling the price. These were also the reasons why I chose here in the first place, and they have basically come true. But unexpectedly and unfortunately, the service here, mainly the front desk service, is not as good as one would like. I had read some negative reviews before and thought it was a probability event, but I didn't expect it to actually happen. When we arrived on the first day, the front desk first said that our room charge was unsuccessful and we could not check in. But I actually paid the full amount for the reservation in November. Then the front desk gave me a room in the basement that didn't have a kitchen and didn't meet the agreement. After I found out, I negotiated with the front desk, and the front desk said that I could only change rooms the next day. But after talking to Ctrip, they quickly assigned me a vacant room with a kitchen on the same day. In addition, we booked four nights, but the room card expired on the third night. The front desk insisted that we had only booked three nights and had to move out immediately (on the first day of check-in, another front desk said it was four nights). ). After that, I had to contact Ctrip again to negotiate, and then changed my mind and updated the room card for us. We don’t know whether these problems come from the communication between the agent and the hotel, or the possible differential treatment by the hotel itself. Ctrip's response was reliable and fast, helping us solve the problem within half an hour. I hope that people in the future will be mentally prepared for the possibility of such a thing, although it may not have any actual impact.

Except for the black girl who was very unreasonable when checking in, everything else was fine. The room was really dark and there was no light to help find things. I don’t know why, but they didn’t clean the room at all after staying for three days.

Nice, modern hotel with new facilities. However, room service only comes once a week if the booking is ongoing. Our room was in the basement, so it was a bit dark but very nice.

The apartment hotel is not very spacious and will be cleaned only once a week. The best thing is the location. There is a bus stop right outside the door and there is a subway station within 10 minutes' walk.