Raffles Boston

Great stay

It took over 10 minutes to check in because two credit card machines in a row didn’t work. My room was not cleaned while I was out from 9a to 3:30p so I came back to a dirty room. Note- I did not have my do not disturb light on. Then when they agreed to come clean it at 4:30, they showed up at 4:05 when I was still in the room trying to rest. Finally, the pool was very substandard for a 5 start hotel/ it was more like a 2-star residence inn. The whole area wreaked of chlorine and it didn’t have any of the ambiance or sleek look one would expect at a top and expensive property. Any new pool should have saline as part of it which eliminates the chlorine smell and should have more money put into the building of the pool and hot tub itself. Very disappointing as a pool for my kids to use was a big reason I chose the hotel. Finally one of the lights in my room kept flickering when it was on. The staff were friendly if over-solicitous. This was a really disappointing stay.

Simply STUNNING in every way! Couldn’t be more accommodating or prettier.

From arrival to departure, our visit to Raffles was amazing in every regard. The butler service team was amazing, our dining experiences were fabulous, and the room was impeccable designed and perfectly stocked with all sorts of goodies during our visit. We will definitely return here the next time we get to Boston!

Service was anticipatory and refined. Since it’s a new property, the good service will probably come with more polish as the staff becomes more experienced.

Can only say wonderful things about this fabulous hotel! The Blind Duck speakeasy is not to be missed, the rooms are thoughtful and stylish, bathrooms equipped with Guerlain products, and the best thing of all has to be the exceptional staff! The staff can’t do enough for you and all have super personalities! Great location too! Will return, and will recommend ❤️