Canopy by Hilton Boston Downtown Reviews

A cozy stay - very friendly staff and the room is clean

Good convenient, big spacious rooms but pillows could be comfier

It’s so nice👍👍

After staying for two nights, there were two power outages. The hair dryer tripped as soon as I plugged it in, and the coffee machine and charging port didn't work. The hotel engineer said the circuit was too sensitive. The hotel does not provide bottled water, so you have to go downstairs to get filtered water; there is no spare roll paper; the housekeeping department is very slow to deliver things; the towels are old; the Wi-Fi cannot be connected, and the room number and name are incorrect; refund The room was at 11 o'clock in the morning, the first time I met. All in all, the various minor issues during my stay made me unhappy and I will not come back again.

The location is not far from Quincy Market, the hotel is new, the rooms are beautiful and comfortable

Dear Hilton Hotel Management: I am writing to express my deep disappointment and disgust at the recent disrespectful attitude received at your hotel (Canopy by Hilton Boston Downtown). I was appalled by the behavior of your staff on the day I checked out, what can only be described as a clear case of racism. On the day we checked out, we got a call from the front desk confirming that we would be checking out at 1pm, which we confirmed. However, at 12:55pm, two of your staff knocked on my door and broke into the room without our permission. I fully understand that the hotel has a check out policy, but as a consumer, I have paid for the service in full and should be treated with due respect. They just watched us pack and one of them even went to the bathroom and stood there! Bring us great discomfort and pain. This behavior is not only disrespectful, it is unacceptable. As a guest, I expect to be treated with dignity and respect, regardless of my race or ethnicity. The actions of your staff were clearly motivated by racism and your staff considers it unacceptable to invade our privacy and treat us in this way. I demand an immediate apology and appropriate action against those involved. Also, while this could certainly be a lack of professionalism on the part of the staff, their derogatory attitude leads me to believe it was racially motivated. If so, I hope you will take the necessary steps to ensure that this ****** and unprofessional and disrespectful behavior does not happen again in the future.

This hotel is very popular on weekends. The hotel is very new, very clean and comfortable, and the location is good. The bed is big and there is no kettle.

The room is clean and the location is convenient

The hotel is very clean, the facilities are relatively new, and it is very close to Quincy Market, the city center and China Town

The room is pitifully small, not worth the price, the fitness is terrible on the 3rd floor of the basement,

Everyone was incredibly helpful and kind offering suggestions and assistance. The hotel was incredibly clean and luxurious for a great price. Everything was very walkable and easy to find and get to. Being so close to Quincy Market was a huge bonus!

Such a wonderful check-in experience, great location, really quiet and overall very nice hotel. Definitely recommend and would stay again!

The staff were super helpful! Anything we needed they helped. Even when we needed help with the public transportation and provided umbrella when it was storming!

Great location for all the places you want to be. Food, dining, little Italy and North End activities. Public transportation is next door. Farmers Market next door on Fri/Sat, great to grab some great fresh fruit for the room at unbelievable prices! Cool bars very close as well.