Boston Charlestown Hotels

Overall decent clean hotel and great location but we had some issues with service which is why we only gave 3 stars. Parking on website is misleading. It states they have valet for $50 and park yourself for $20. What they dont tell you is if you park yourself its only for 4 hours, totally misleading. We parked in municipal lot, no in/out privileges for $34 per night. When we talked to front desk about misleading parking they simply said that's the way it is Got there first night and asked for an extra pillow. Told they would bring it up. After waiting 2 hours called front desk and they answered by saying hello we dont have any extra pillows. I asked if they were going to tell me that and they told me they just realized it. Not good service. Housekeeping every other day only. They knocked on our door at 830 in the morning. We asked that they come bcak later. We came back to room at 6pm to find they never came back. Breakfast was ok, but it was free. Shout out to the staff who handled breakfsst, they worked hard to keep everyone fed and kept the place super clean. 24 hour coffee was good but also empty several times during our stay and simply removed and not replaced. No dish soap provided for kitchenette. We would likely stay here again for the rate knowing that service might not be perfect.

The hotel service is very good! ! Originally, it seemed that the hotel did not have slippers, so I contacted the front desk. The front desk quickly sent slippers over. It was a very good travel experience and the location of the hotel was also very good.

Fantastic services. On the day of check-out I was not able to get my Uber ride due to some information validation issue with the platform. I was in a haste to get to my next destination and fortunately the hotel staff called a taxi for me and I managed to get to get there in time. Staffs there are friendly and hospitable. Rooms are clean and tidy. I didn’t have any noise problem throughout my stay. The breakfast was good.

The room is well soundproofed and the bed is quite comfortable. The hotel is in a very good location and has convenient transportation. The facilities are a bit old and the front desk staff has a somewhat cold attitude.

Shuttle comes automatically every 15-20 minutes: No need to call. Hotel is less than 5 minutes from airport. Breakfast is superior and included in the rate. This morning I had corned beef hash, a pancake with strawberries/syrup on top and a made-to-order omelet with several ingredients. There is luggage storage if you need to kill time after check out. The television is very large with comfortable bed.

Great stay, good location. Close to stop 7 on the trolley tour. It might be because of the state or hotel but the incidentals and resort fee are particularly higher than any other state we’ve travelled to. Something to be aware of if you’re an international tourist.

The old town of Boston is also a wealthy area, very quiet and very cost-effective. The only thing to consider is that travel is not particularly convenient, because the distance, the subway station may take 10 minutes.

Although we booked a lower tier room, we ended up on the 10th floor with a view away from downtown. After recent renovations, the room was modern and clean. The bathroom had a large walk-in shower and good lighting. The hotel is located at one end of a luxury mall with expensive stores. This was helpful for being able to walk around without braving the cold wet weather outside. The staff were friendly and helpful. Be aware that guests are charged a $25 amenities fee that becomes credit towards food and beverages at the hotel; this forces you to spend money for some overpriced food; however the food was good. Parking is also overpriced at $69 per night. You can park at the mall for about $50 paying by the hour. There are many good restaurants in the area and it is a reasonable walk to Boston Commons. It’s a good place to stay near the center of the city, but factor in the expensive extras when you are comparing hotels. We would stay there again.

Watch out where you staying ! We’ve been using intercontinental hotel very well for couple years We live 5 hrs aways from the boston city Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel We stayed a night First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe) Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer Every time when I need I had to go Downstairs.. (Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL) Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!! And we couldn’t sleep at all stayed all night to go the airport next morning …. I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there.. So i claimed it next day when I checked out There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them But Email also Wrong ! What a WORST experience ever Years of good experiences have all crumbled this year. Anyways watch out where are you staying the room

We visited Boston to watch a musical and this hotel was one of the closest to the theater and it was not as exorbitant in pricing like others were. As you walk in you notice that the lobby is huge. They have a bar/restaurant and already two other restaurant at the facility. We checked in which was quick. The hotel was very clean and nice. We went to our room the 10th floor, it was a double which was fine but the bed was very small. It literally felt like I was on a twin bed. The room was plenty big enough and the bathroom was large and clean. One of the cooler things about this hotel is that they had a wall which was essentially a huge led screen which had various images of Boston. I was literally sitting at the lobby and watching the sites while sitting there-Way Cool!