Holiday Inn Express & Suites Bozeman West

I waited to write review to see how hotel responded to a situation. It didn’t go well. we were given a room with a connecting door. We got settled in to room and about an hour later someone checked in next door. You could hear everything they said. They were just talking normal. If they turned on TV it was like it was playing in our room. We called down to address with front desk. We wanted to move. we were tired from a day of flying. Couldn’t move us..sold out. Explained the hotel had just been renovated. I had paid using a free night stay. They said they couldn’t discount room but could offer us points as compensation. Ok..we didn’t have any choice. we weren’t given option to check out. We got a few hours sleep. Next morning we spoke to front desk. They apologized and said we would be receiving points for the inconvenience within 3-5 business days. Ok fine. I get back from trip and no points. Call front desk. speak to Marti. she doesn’t see ANY notes but she says she will make sure we get points. 3-5 days. This goes by and nothing. I call IHG and they open a case. They say hotel will contact me..never happens. I call again and IHg calls hotel. They say I was given 500 points day of stay. Yeah that was my IHG amenity choice. I get that every stay. Has nothing to do with my issues. It’s like this hotel just blew off the issues. They have to know they have issues with noise in the rooms. I could hear normal conversation between guests next door. What bothers me is the lack of follow up and total disregard for promises. We were going to stay again at the end of our trip. we stayed instead at Holiday Inn Belgrade…down the road. much nicer stay. Great staff. if you are in Bozeman stay down in Belgrade or pick any hotel besides this one.

We only stayed one night but it was very comfortable. Quick and easy check in. Easy parking. Convenient location for us. We enjoyed the room, relaxing and clean. The bathroom was spotless. The staff were friendly and very helpful. We would recommend!

Nice room, pleasant receptionists, bathroom slightly dated, overall all very nice.

Great

Great view

this was a very nice, clean room with a comfortable bed and great pillows. It was quiet and the staff was very nice. The breakfast was good as well. The hotel was close to the park and restaurants, although many of them were closed until winter season began.

Place was great. A lot pricey.

Good place to stay!

Excellent Holiday Inn property. Rooms are lovely and clean and very large. Hotel has pool and exercise facility. Best of all is their free breakfast. It is very well maintained and you can also take a "to go" bag of goodies. Hotel is right beside Costco if you need any supplies. Highly recommend this hotel.