Manhattan Luxury Suites

the stay was really not good very noisey bathroom smelled dirty covers duver bed was smelly and i just kept itching wont recomend it

Nice

Really nice place. We enjoyed our stay as it is the middle of the city center and everything is on your door. It was a romantic stay for us and the management did a great job in decorating it. In terms of value, we think this place offer the best value given what they charge and they offered us discount for our next stay

Highly impressed with the level of service at this hotel. From the moment we checked in, we felt welcomed and well taken care of. The attention to detail in the room and throughout the property was exceptional. Would definitely choose to stay here again in the future."

Fantastic and Beautiful place to stay. The hotel and management are both nice. I was a bit nervous when i read the previous reviews but I was blown away with the customer service and decoration. It is very central and you dont need to go anywhere to enjoy the nightlife or shopping.

Terrible. On arrival there was an extreme smell of drugs/solvents in the corridor. We had to cover our faces upon entering as it was a sickly chemical smell that made your eyes water. It was very much like someone was cooking/smoking H or meth in one of the rooms. There is no soundproofing so you won't sleep well if facing onto the street. Nightclubs pulse bass through the walls and vibrate windows. Broken Stuff List: - Broken Extractor Fan - No Hand Soap - Toilet Roll Holder Broken off wall - Toilet towel holder broken - Small Table in living room broken - No shower matts - Internet WiFi no working - Broken shelf in bedroom - Lots of roof mold in the Kitchen - Second shower head not working

Do not even think to book this place!!!!! This is the best advice we can give you. Booked this for 1 nights with my wife, hoping to be able to relax in the jacuzzi whilst watching something on Netflix. What foolish we were….. paid £85 for the night and been asked for a pre-authorised deposit of £100, in case of any damage we could have caused. But I can tell you one thing, there was no need for that, the place was absolutely trashed beforehand, you can see the pics for yourself. We booked this through Airbnb, and we were lucky that the Support Service intervened, we got the booking canceled and got the full refund, after leaving that night to stay somewhere which was 1.000 times more decent and cost on £65 (4* Hotel). We would not have dared to use the jacuzzi, the bathroom was full of mould and hair. The whole flat looked like was not hovered in ages and how can you say that you cleaned anything when the freeze looks like in the picture? For that amount of ice to built up to the point where the door does not shut, you need a few good weeks. Probably a few good weeks ago was the last time when this flat was cleaned. Water leaking damaged floorboards, holes in walls and tiles and more and more. In short, just a massive disaster and disappointment. This host is the most untrustworthy ever, every negative review they receive they try to make out that is the guest’s fault and they give a reply completely not related to the issues the guest is raising. Just as a reply to the host: How am I abusing your business? I think you are just not caring about your customers’ money. The photos just speak for themselves. And what is your policy? Provide unkempt and untidy accommodation? I think you need to become a better citizen.

Guy wouldn’t give me the code to enter the building without sending scanned driving licence which I didn’t have access to and refused to give me my money back so had to book another hotel anyway Lied about having parking never again!

We stayed here in September 2023 to celebrate our anniversary. When we arrived, there were some minor inconveniences that we noticed immediately, such as no batteries in the remotes so we couldn't use the TVs (we tried the apps to no avail), and the toilet seat being fitted way too far back. For these issues, I called the management team and was advised to go to Poundland to buy some batteries, and that they would pay for dinner for us to the value of £20. I could overlook the noise from the karaoke bar just downstairs, with enthusiastic but sadly talentless patrons, barely reduced by the single glazing. I could overlook the missing batteries and having to fix the toilet seat myself as a promised engineer never showed up. What I cannot overlook is the rest of the place, unfortunately. The bubbles in the jacuzzi didn't work. The heated towel rack didn't work. The extractor hood over the hobs didn't work - or maybe it did, there's no way of knowing, as there was no on switch, and it had also been so inexpertly attached that there were sharp, protruding screws around the casing. The floor was uneven to the point that it created tripping hazards, including a carpet rail sticking a couple of inches into the air. The plastering looked like it had been applied with a boot, there was bare wiring on the walls, and the smoke detectors had been removed (presumably by a previous guest who was frustrated with the lack of ventilation for the cooker). The round tables provided were too small to be useful and were so rickety that we didn't feel comfortable using them at all. I brought these concerns to the management team and they were very dismissive - they also conveniently forgot about reimbursing me for the batteries, paying for lunch - or even returning my £100 deposit as I had allegedly damaged the shower mixer (which we hadn't used at all). We're still waiting to see the bill of works from that, in fact. We also complained via *******, and were offered £15 compensation by the owners - but only if we didn't leave a review(!) I attach photos of the apartment to demonstrate the total absence of luxury. One to avoid as greedy, disingenuous management lied to us about the meal and (we suspect) withheld our deposit because we fully intended to leave a review warning others not to stay here.