The location is great as it’s in the very center of the city and you can basically walk to most of the places without even using public transportation. Other than that, there are not so many positive things to say as the rooms are quite small (but clean and with everything you may need even to cook a simple meal) and the walls are so thin you can hear ANYTHING is going on in the next room, and not only that one. On Saturday we couldn’t sleep for most of the night as a bunch of guys decided to get drunk and didn’t care about keeping it quiet (not even after my boyfriend knocked on their door and told them we were trying to sleep, this was around 01:00 AM and they went on talking and shouting till almost 02:00 when they finally decided to go out to keep drinking). The next morning, we told the girl at the reception about it and she said she was really sorry and that she would have talked to her manager in order to give us a discount on our stay to make up for it. Unfortunately, that was the last time we saw that girl (we stayed other 3 nights and she asked us our room number and our contacts) and we never heard from the property till today. In the end it looks like they are sorry for you but they don’t really care or pay attention to their job, when I let them know about our early check-out they even asked me to pay a fee for it because they didn’t realize I asked for an early check-out and not an early-check-in! In another occasion we had to let people in as they had been calling the number to get the door opened for minutes but there was no one at the reception, when the girl finally arrived we could see that what was keeping her from answering was that she was making herself a cup of tea (or whatever she was drinking..).. Definitely they can improve their staff skills when dealing with people and maybe try to look not so bothered by guests because they have to interrupt their personal calls or because they want to have their beverage. Not a pleasant experience and we won’t go back there next time in Bratislava!
Very Good
65 Reviews