Guest User
September 28, 2024
We visited the hotel to have a couple of drinks in the bar before heading home after the beach. The signage in the car park I found confusing and therefore asked a member of staff as soon as we arrived and asked if we could stay for drinks only. I was told not to worry about the signage and that it was there to deter people visiting the beach from using the hotel car park. We have now received a parking fine as we have not entered our car registration upon entering the hotel. I have written to the general manager to be told that it is entirely my responsibility. I understand it is my responsibility, hence asking for some guidance when I entered the hotel. The manager has not acknowledged that I was given misinformation by his staff member, leading to this. It’s very disappointing as we’d had a lovely visit on the day, as local residents we would have visited more frequently, but now feel very let down by the handling of this, so won’t be going back. Please ensure you clearly read the car park signs if you visit the hotel and do not rely on information given by hotel staff regarding the parking rules, as it may be inaccurate and you may receive a fine.