Hotels in Brighton and Hove with Swimming Pools

The hotel is a great location so close to the beach. We had a room at the back of the hotel facing a building covered in scaffolding, which wasnt the best view but we could still see the sea from the corner of the window. The floorboards above us were noisy as people moved around, and every night there were people at the nearby pub, who were noisy until 4am!! And it's a shame there's no parking included with the hotel, we paid a fortune to park at the neighboring hotels car park even with a discount! Breakfast was ok, your standard range of English breakfast items such as eggs, hash browns, mushrooms etc. There was fruit and a couple of pastry options too. The hotel is clean, modern and has lovely spa facilities which were great and expanded our holiday experience. Shower is very hot so be careful, and they need to install mixer taps in the sink so guests don't scald themselves!

I have wanted to try this hotel for a long time, my partner surprised me with this hotel along with a pregnancy spa package , followed by dinner at the hotel’s restaurant for my 30th and to celebrate his return from the Army , We had arrived Saturday the 23rd July 2022 at around 11ish to check in for our sea view suite. When we arrived the girl on reception couldn’t find our booking , she eventually did and stated we were a day late. My partner had rang prior to this to book as had a nightmare when trying to book online along with the spa package so the hotel staff booked this not him. The girl then stated due to events happening that weekend in Brighton they had no rooms available, my partner then went to speak to the staff at the spa and cancelled due to me becoming very upset and no longer wanted to be there if we didn’t have a room to stay. We asked to speak to the manager and we’re shocked at the unprofessional girl who we had to deal with , no apology no compassion just rudeness. Me being 7 months pregnant wasn’t even offered a seat or for out bags to be taken whilst they tried to deal with the refund we had asked for at this point, she then went to speak to her manager and after us standing around for 45 minutes said a room had become available , so we then rebooked into the spa. The room was a sea glimpse room overlooking west streets nightclub, no bath tub nothing like the suite we had booked. My partner then went back to reception and said we appreciate the room but obviously pricing would be different from a cosy room to a suite. We were issued no apology no compensation absolutely nothing just a foul attitude and told it was our fault and they wouldn’t do anything else to accommodate. WOULD NEVER STAY IN THIS HOTEL AGAIN , front of house team need to learn customer service skills. The Bar manager had spoke to us throughout the day and he said it’s obviously not down to him but as we had such an awful time he would compensate us £50 for drinks , this was them moved to the restaurant as being pregnant the drinks were a lovely gesture but I can’t drink. The meal was fantastic I couldn’t recommend enough, The ladies in the spa were also the loveliest and were so accommodating and made my pamper so lovely, they also had online conversations that were forwarded to front of house stating we were booked for the Saturday overnight stay… I understand mistakes can be made but the way we were treated when spending that much money was a disgrace and very off putting. Such a shame because the potential is there it’s the front of house team that let down the visit and experience. 😔

The room is located on the top floor. It has a small balcony where you can enjoy the sea breeze. The room is not big and is different from the booked room type. I made a special note of the required room type before! It’s a pity that I didn’t stay in the room type I wanted this time, but the hotel is in a good location.

Stayed here for a conference and wasn’t overly impressed. I appreciate they are going through a refit but there was an unacceptable amount of disruption. Long wait at reception to check in. Long queue and only 2 receptionists. Workmen noise during breakout sessions of the conference meant it was difficult to hear speakers. Main lifts out of action and signposting from small lifts to rooms was very poor and I struggled to find my room. Room smelled strongly of paint and had to open window as air con unit didn’t appear to be wired in. Came back after being at dinner to find my towels had been replaced (surprised but thank you) but my facecloth had been removed (it was my own one) and I had nothing to wash my face with. But probably worst of all was being woken by workmen shouting right outside my window at 6.45am. Not what I wanted after a late night. I’m just glad I wasn’t paying for it!

I almost walked out of Jury's Inn when I arrived in Brighton; I was already irritated by their 16:00 check-in time, and the place felt grubby and tired when I walked in. However, it redeemed itself quite quickly when I dealt with the staff. The ladies on the reception desk were incredibly helpful, friendly and efficient, and Ken at the bag storage made my day with his calm and affable personality. The room itself was clean and comfortable, and even though I was close to the lifts, there was little noise. I never ate at the dining room so cannot comment, but I did have a drink at the bar area, which I found to be a little sterile. It was a busy weekend with many people and families in and out, but the hotel managed exceptionally well. Even when one of the lifts was out, I didn't feel that the staff dropped their pace or professionalism. The hotel is in a great location as a springboard for Brighton. My ”Jury” is still out regarding value for money, but I have no hesitation in appreciating the staff.