Hotel on Monroe, BW Signature Collection

I had ants all over my room, someone opened my door without knocking while I was asleep with my two little kids. Tried to contact but no luck.

Had a great time staying at Hotel on Monroe. This is our third or fourth visit to the hotel as we have family living nearby. The rooms are welcoming, comfortable and spotless. Silas (the owner) and all his staff are just so helpful and always willing to go the extra mile.

This hotel and the people whom Run it and own it are beyond the most kind uplifting of life I’ve had in many many years

Room was a little rough

Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.

Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.

Good

Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys

It was great .