Name: Harbour Hotel & Spa Brighton
Address: 64 Kings Rd, Brighton, BN1 1NA, United Kingdom, 64 Kings Rd, Overseas, United Kingdom
Rating: 4

All reviews

Positive reviews

Very good hotel all round, facilities were excellent. Upgraded room was fantastic. Would definitely recommend this hotel.

Overall, the Hotel is perfectly fine and the breakfast buffet is well stocked. But the rooms are teeny tiny. The beds are not comfortable.  The dinner choices are okay.

Nice hotel but it's annoying that they give you complementary gin in your room but you have to extra for tonic . Also there was a additional charge to use pool and spa area which didn't see that on hotel description.

Good location for a weekend stay. Clean room & complimentary gin.

位置好，床也很舒服，就是臨海邊街道晚上有點吵，不過房間很貼心的準備了耳塞。

The location is good, and the bed is very comfortable. It's just that the street near the sea is a bit noisy at night, but the room is very thoughtful with earplugs.

Sauna

Airport pickup service

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

All Room Types

Superior Sea View Double Room

Cosy Single Room

I have wanted to try this hotel for a long time, my partner surprised me with this hotel along with a pregnancy spa package , followed by dinner at the hotel’s restaurant for my 30th and to celebrate his return from the Army , We had arrived Saturday the 23rd July 2022 at around 11ish to check in for our sea view suite. When we arrived the girl on reception couldn’t find our booking , she eventually did and stated we were a day late. My partner had rang prior to this to book as had a nightmare when trying to book online along with the spa package so the hotel staff booked this not him. The girl then stated due to events happening that weekend in Brighton they had no rooms available, my partner then went to speak to the staff at the spa and cancelled due to me becoming very upset and no longer wanted to be there if we didn’t have a room to stay. We asked to speak to the manager and we’re shocked at the unprofessional girl who we had to deal with , no apology no compassion just rudeness. Me being 7 months pregnant wasn’t even offered a seat or for out bags to be taken whilst they tried to deal with the refund we had asked for at this point, she then went to speak to her manager and after us standing around for 45 minutes said a room had become available , so we then rebooked into the spa. The room was a sea glimpse room overlooking west streets nightclub, no bath tub nothing like the suite we had booked. My partner then went back to reception and said we appreciate the room but obviously pricing would be different from a cosy room to a suite. We were issued no apology no compensation absolutely nothing just a foul attitude and told it was our fault and they wouldn’t do anything else to accommodate. WOULD NEVER STAY IN THIS HOTEL AGAIN , front of house team need to learn customer service skills. The Bar manager had spoke to us throughout the day and he said it’s obviously not down to him but as we had such an awful time he would compensate us £50 for drinks , this was them moved to the restaurant as being pregnant the drinks were a lovely gesture but I can’t drink. The meal was fantastic I couldn’t recommend enough, The ladies in the spa were also the loveliest and were so accommodating and made my pamper so lovely, they also had online conversations that were forwarded to front of house stating we were booked for the Saturday overnight stay… I understand mistakes can be made but the way we were treated when spending that much money was a disgrace and very off putting. Such a shame because the potential is there it’s the front of house team that let down the visit and experience. 😔

The receptionist is very responsive and professional. Anything we asked (toothbrush, toothpaste, ice and then another extra bucket of ice!) they gave it to us promptly. The spa was great, it had two hot tubs that were regularly empty, so you can enjoy one whole hot tub alone with your friends/partner/family; there was a steam room and a sauna and plenty of sofas around the spa where you can cool off; the swimming pool is also only a few steps away, so you can plunge into the cold after the hot treatment. Unfortunately though, there was no available spaces for the treatments (facial, massage, mani/pedi, etc), so I recommend booking beforehand to ensure you get yours. One complaint is that our room's window was stuck and it couldn't be opened, so if it's proper summer weather, it can be difficult to stay there. 

The location is very good, I have a high-end sea view room, the room is very spacious, the decoration is very new, and there is a beach style. The hotel staff at the time of check-in was very good and very welcoming. The fly in the ointment is that the breakfast is continental, basically only croissants, do not choose breakfast, please choose 11 pounds for the English breakfast in the hotel restaurant.

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Discover 106 reviews of Harbour Hotel & Spa Brighton, rated 4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Harbour Hotel & Spa Brighton Reviews: 106 Verified Reviews Latest 2024 | Trip.com

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