The Westin Brisbane Reviews

Nice and convenience… love the DJ at the pool. Clean and friendly staffs. Breakfast was amazing

Great location in the city. However, amenities and cleanliness of the rooms are very outdated and not maintained (Hence, the dustiness in certain items such as hairdryer & nespresso machine). Telephone in the room had hardly any instructions on how to use it as well as not being able to function when using it to call reception/room service.

We were granted early check in shortly before 12pm. Unfortunately due to some issues, I was given the keycard to a room that’s already occupied and the occupant slammed the door in my face when we opened the door. I assumed he was shocked too. Was quite upset and shocked and went down to the concierge. Thankfully they were able to give me another room and we were compensated with 2 days of breakfast as service recovery. That was much appreciated. Breakfast is amazing.

Nice Pool and cozy atmosphere but will be great if the Friday oyster promotion can have adequate supply coz we are not having it finally

The perfect hotel for our family of three in the king exec suite. Pool was great for our little one. The staff were amazing and helpful. The menu was healthy enough for our toddler too.

Great and lovely facilities that helped full service the purpose

Mainly not satisfied with the everyday room cleaning. We went out and we saw the carpet was still dirty when we backed to our room at night. The hair dryer looked like melted on the surface and sticky. The shower design is a bit stupid that no door or shower curtain and the water splash out to the bathroom.

Lovely rooms and great bathrooms with showers. A couple more bottles of complimentary drinking water would have been nice.

Good stay at the Westin. Clean, comfortable, modern room and good service at reception. Well located. Just a couple of minor negatives: 1. The pool was extremely busy on the Saturday because the hotel sells tickets to the public for a pool party event (I believe happens every Friday and Saturday). All the loungers and seats were taken and there were no clean towels available - not ok if you're actually staying at the hotel but can't use the pool facility. It was quiet and pleasant on other days, however there is no service around the pool that we saw so I'm not sure whether you can order food/drink poolside. 2. The buffet breakfast was generally very good in terms of selection, food quality and ambience however we stayed over the Easter long weekend and the service was noticeably lacking - many of the food items had run out and we had to wait multiple times and for long periods for them to be replenished. Also we were not offered tea/coffee or told there was a choice of eggs to order until our last day (ie. after the long weekend) so were left with the dregs of cold scrambled eggs and self service hot drinks. Other than that, we were happy with our stay and would go back if ever in Brisbane again.

Clean, new and not too expensive for a five star hotel. Comfortable bed.

Lovely hotel and enjoyed most of the experience. Only disappointment was the pool and service in this area. The pool was freezing and couldn't stay in it for too long, certainly not long enough to use the pool bar. Then asked one of the waiters if we could order a drink but he said we have to go to the bar? Went to the bar but couldn't really access from outside the pool. Finally a female waitress came over and took our order and delivered to where we were sat.

For the price, you would expect basic service/needs to be met in the hotel. But room service was bad. Had to request for things that is missing in the room such as a extra set of toothbrush coz 1 set is supplied with 3 set of towels for 2. Had to request it twice before it is supplied. Ordered food. Cutleries had to be requested thrice and mind you, it was still not supplied eventually. Bathrobe was replaced after cleaning service but only 1 was put back when 2 was removed. Had to call them twice to replace it too. Phone in the room was not working too so had to walk to reception for the requests everytime. They were fully booked those days so no other rooms are available. Water pressure in shower was not good too. Water took awhile before it got hot. Asked reception what time do the spa services closed and they were not able to answer as well. Tried to get help if I could have somewhere to do online checkin and print out my passes. Receptionist was not able to understand what we were saying and then proceed to say is not able to help us on it after multiple times of explaining.

Stayed before and will return again.

The hygiene of this Westin is really average. When the child opened the quilt before going to sleep at night, there were two black dirty marks on it. I called the front desk and waited for a long time to change it. When I washed up and prepared to lie down, I found that the newly changed top sheet smelled of swimming pool disinfectant, which was very strong. But the child had fallen asleep, so I didn't toss and turn, which was equivalent to sleeping in the swimming pool for a night. There is a bathtub, but there is no sewer cover. Although I don't take a bath, what if a guest wants to take a bath? ? There is no body lotion on the washbasin, but there is one in another room. Although I bring my own lotion, this shows that they are poorly managed and have rough service. The location is convenient, but I will not choose this hotel again.