Capri by Fraser Brisbane Reviews

Response from Property: Dear Glen,Thank you for taking the time to share your review of Capri by Fraser Brisbane. I am sorry to hear that we did not meet your expectations on this occasion.I appreciate your feedback regarding the locker cabinets. We acknowledge that 3 out of our 10 lockers in the male change room are still awaiting parts for repair. Please rest assured that we are working to expedite the repair of these lockers. Capri by Fraser Brisbane has reached its 9th year, and we recognize the need for more attention to our furniture and fixtures. Management has a plan in place to gradually refresh and restore these elements.We hope to welcome you back in the future for a more comfortable stay.Best regards,AJFront Office Manager

Response from Property: Dear Cheryl, Thank you for staying at Capri by Fraser, Brisbane and for taking the time to share your kind feedback. I am pleased to hear you enjoyed your stay and we look forward to the chance to welcome you again. Warm Regards, Tobias Operations Manager

Response from Property: Dear Guest, I am pleased to hear you enjoyed your stay with us at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your feedback. Particularly, regarding the friendly level of service provided by our team, as well as our prime location in the heart of the Brisbane CBD. We look forward welcoming you back to the hotel soon. Best regards, Tobias Operations Manager

Response from Property: Dear thita_maiii, I am delighted to hear we were able to make your special occasion even more memorable. Thank you for choosing Capri and for taking the time to share your review. We look forward welcoming you again.Kind Regards,TobiasOperations Manager

Response from Property: Dear Ray,Thank you for taking the time to share your feedback. I'm pleased to hear that we met your expectations during your third stay with us.I appreciate your comments regarding the pool temperature. Our standard is to maintain it between 25-27 degrees, and we will monitor it closely to ensure it stays within that range.We look forward to welcoming you back to the hotel soon.Best regards,AJ

Response from Property: Dear Guest,Thank you very much for taking the time to share your review of Capri by Fraser Brisbane. I am pleased to hear that our team was able to assist you promptly with the remote control.We hope to welcome you back to the hotel soon.Bets regards,AJ

Response from Property: Dear Sir/ Madam,Thank you for sharing your experience with us. I’m genuinely sorry to hear about the condition of your initial room and that our efforts to make things right fell short. Cleanliness is of utmost importance to us, and I regret that we did not meet our own standards during your stay.Your feedback has been shared with our housekeeping team to ensure a thorough review of our procedures. We want every guest to feel comfortable and welcome, and I apologize that we missed the mark for you.Thank you once again for bringing this to our attention, and I hope we can regain your trust in the future.Best regards,AJ

Response from Property: Dear Guest,Thank you very much for taking the time to review your stay with us. While I am glad to hear you liked the modern feel of the room and how comfortable the bed was. Hower I am sorry there were a few elements that we could have done better on in the bathroom. Please rest assured that I have addressed these with the team. Best wishes,TobiasOperations Manager

Response from Property: Dear wynniedeng,Thank you for selecting Capri by Fraser, Brisbane while visiting Brisbane and for taking the time to provide feedback about your experience. It was a pleasure having you as our guest.I am truly sorry that you did not experience an exemplary stay due to our pre-selected amenities and the standard of the room. Please be certain that I have noted and forwarded your feedback for the management to improve. In the midst of your experience, I am glad to know that the location of our hotel and the room size was still appreciated.I very much hope that you will grant us the opportunity to prove ourselves again.Best Regards,TobiasOperations Manager

Response from Property: Dear Guest,Thank you very much for taking the time to share your review of Capri by Fraser Brisbane.I am sorry to hear that you had some concerns during your stay which was dealt and explained by the management. On a more positive note, I am pleased to hear your appreciation towards the location of our hotel and the service received from our reception team.We hope to welcome you back in the future.Best regards,AJFront Office Manager

Response from Property: Dear Fang Ching, Thank you so much for your great feedback. We pride ourselves in excellent customer service and words like yours serve as wonderful encouragement to the entire team. We look forward to welcoming you back to the hotel soon. Best regards, TobiasOperations Manager

Response from Property: Dear Naomi, Thank you so much for sharing such a great review. We are pleased to hear you enjoyed all aspects of your stay and cannot wait to welcome you back in the near future. Kind Regards, Tobias Operations Manager

Response from Property: Dear Jack, Thank you very much for staying at Capri by Fraser, Brisbane and for taking the time to share your review. I am delighted to hear you found us a great place to stay and we look forward to the opportunity to welcome you again in the near future. Kind Regards, Tobias Operations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful review. We are thrilled to hear that you found our hotel to have the best location, staff, and service. Providing an exceptional experience for our guests is our top priority, and your positive feedback is truly rewarding.It's great to know that your check-in and check-out experiences were smooth and efficient. Our team works hard to ensure a seamless process, and we are pleased to see that reflected in your comments.We appreciate your kind words and are honored that you had such a positive experience with us. We look forward to welcoming you back for another fantastic stay in the future.Best regards,AJ