Mantra Midtown Brisbane

Easy checkin very helpful staff allowed us to into room earlier as it was ready. Room was great,booked a one bedroom but it was actually 2 bedrooms. Very clean, kitchen equipment not so good only 3 small glasses. Shower very average water pressure. Pool was niceamd gym well equipped. Great location easy walking distance to shops and food. Extra surprise of christmas treats in room, very nice

Very convenient and comfortable. Would be lovely to have block out curtains and also if they closed properly.

Good location in centre of town, but very average for price. Dingy reception area and average staff. Two bedroomed Apartment was very small and balconies were even smaller with no view except for backs of adjoining buildings. There were only two of us but had there been two couples we could not have got 4 chairs on balcony! Or even 4 chairs around a small circular table. No bedside clock in bedroom, no tissues and some of shelves in kitchen you would need a step ladder to reach things! Personally I think it was over priced for what it was.

Cleanliness and hygiene are not a priority. Bench tops in the room have a thick layer of dust covering them indicating they haven’t been cleaned in some time. Privacy is severely lacking in the apartment living area, which only provides sheer curtains. From a distance there’s much further clarity than the photo from the balcony. Photos definitely do not do these justice. An elevator was broken (these things happen that’s fine) but meant often there were lineups, today we waited almost 10 mins. This elevator has been broken since we arrived and was still not fixed when we left 4 days later. It’s also a nice idea to have the weekly forecast in the elevator, however there was no attention to detail. For reference, see photo attached (Thursday was the 6th, and there’s two 10th’s). Further more to the attention to detail, the card left on the table upon check in was for a different guest. Also considering government regulations and the current situation, they let guests walk around freely without masks with no reprimands or reminders from staff, and disregard social distancing. Before checking in they called twice to confirm details. These details were confirmed over the phone. Upon checking in they hadn’t taken down any of the details they had called us to request. Considering the cost compared to other accomodation in the same area we expected a lot more. In the week prior to our stay at Mantra we also stayed in a one bedroom apartment on the same street; this apartment was flawless and $80 cheaper per night. In the future we will definitely not be going to any Mantra owned hotels if this is their standard of accomodation.

Stayed here for work and would have been very disappointed if I'd paid for this accommodation myself. The location is good and there are doors/ balcony which mean the room can be ventilated but that's about where the positives end. Firstly, if you're driving here and you're on your own, you need to park out the front to be able to check in, there's no loading space in their carpark driveway like other places. This would be a big pain if the street parking was full. Check in staff initially seemed a bit rude but were ok in general. Bit confusing with their instructions about how to check out with the car because you need to drop the garage tag off. The rooms were ok size but were not clean or maintained to an acceptable standard at all. There were hairs all over the bathroom walls, drops of something still on the kitchen bench and desk in the bedroom, rubbish in the sink and a disgusting kettle. I had to stand on the bed to wipe the dust off the fan so I could turn it on and not get showered with dust. I had issues with the door not locking (still an old school lock and key) so needed to call reception but the phone didn't work, I also used the hair dryer which, when I looked inside looked as though it was about to catch fire. Overall, really disappointed with the stay. The above issues shouldn't occur if management has their finger on the pulse of the general operations.

Unfortunately the room needed a lot of attention - dryer, toilet and door to balcony all broken. Carpet needs replacing (lots of stains and warping) and to increase privacy to the main living area, more appropriate curtains should be considered. The reception staff were lovely to deal with and took feedback and attempted to rectify the problems that they could.

Great location, within walking distance to shops and riverstage. Easy check-in process with lovely reception staff. Parking was a great addition to a great stay. Also beds were very comfy, we booked a 1 bedroom apartment and the room was modern, fresh and spacious. The pool was clean and loved it.

Good location and centrally located . One lift not working . Bathrooms mouldy and ceiling fans full of dust . Balcony also dirty . Good lay out and design . Hot second bedroom as no aircon . Tv in main bedroom didn’t work . Shame as potential to be great but lacking tlc