Chill Backpackers

When I arrived the door was locked and I never received a code to get in so I had to wait for someone to leave so I could enter as the phone was never answered. My bed was extremely uncomfortable and the rooms are very small with no open window so it’s stuffy with little to no space to put your bags. Worst thing was that I was told to pay for an extra week so that I would not lose my room, yet I said I was unsure when I may leave but was told that was fine. Had to check out suddenly due to an emergency and was told I was not being allowed my refund of 288$. Not a single penny, but that was never discussed to me. No one would allow me to speak to a manager, was never told there were no refunds and as a backpacker having little money, losing this amount has hit me hard.

Excellent hostel to stay out the staff was friendly and helpful and the manger could not do enough to help me out the room was clean fresh sheets and nice with the air conditioner on cheap private room I stay there for 2 years and great location to all public transport and shops

Do not stay here unless you enjoy feeling so scared you can’t go to the bathroom alone. This place is filthy, our room had some kind of brown sauce ( we hope) splashed all over the walls and a thick layer of dust along the bunk beds, the carpet is covered in stains. The corridors stink of feet and our room by the balcony constantly smelt like ****. The only window in our room looked out onto the corridor where the light was left on all night. the bathrooms were mixed gender and absolutely disgusting, nowhere to dry your hands, males urinating with the doors open, awoken each morning to the smell of **** and someone vomiting in the bathroom. Signs everywhere telling you to lock away valuables at reception, should have taken the hint. You can’t get into the hostel without Almost getting stumbled into by someone off there face on *****. 1 star for the pleasant guy on reception for storing our bags, if we knew what we were in for we never would have stayed. We have paid a lot less to stay in much nicer hostels, or at least ones where you don’t feel you need to sleep holding your wallet. Do not stay here especially as a female, we have stayed in hostels all over Australia and have never felt so unclean and unsafe.

Good location for our visit to Suncorp Stadium. Well priced. Bathrooms quite clean. Nice roof terrace. Problem with our room card key in the middle of the night. Thankfully another resident had the phone number for night manager., and knew sometimes keys don’t work.

Chill Backpackers is not a hostel but a shelter for homeless people. At the check-in, we were told that our booking supports a shelter for people who are struggling with their lives. This facility should be next to the hostel in a separate building. After a few hours, we realized that the hostel was also full of homeless, live-struggling people. At night we were awakened by screams from the neighbouring room, we did not dare to go to the hallway and felt unsafe in our room. In addition, cigarette-fumed air came through the ventilation shafts, which made sleeping additionally more difficult, opening the window was not possible. When we complained after this night about the screaming and the smell of smoke in our room, this was pushed to the shelter next door, and we were assured that the neighbouring room ere also accommodated tourists. Early check out only without refund. The nightly scenario repeated itself, and the stay in the hostel became more and more terrible. In addition, it stank miserably in the hallways, in the room, you could not open the window, and there was no fresh air. In the kitchen, hardly any pots, plates, etc. were washed, glad to have our own cutlery.

This is not a hostel for backpackers it is a halfway house full of junkies. The whole places stinks and is filthy. We stayed for 4 nights and on the night we checked in someone had thrown up in the sink of the ladies toilets on level 2, there was still puke in the sink when we checked out. Disgusting. No one did their dishes, I jade to was everything before I used it. the showers were not very clean & hair everywhere. Do not stay here.

I really enjoyed my time at Chill Backpackers! The staff were really friendly and super helpful. The location is really close to so many things, especially if you're just wanting to explore. The rooms are really clean and have quite a lot of space. There are mixed and women's bathrooms, which I found really good. They have a rooftop, which was a cool place just to chill out, as well as has a pool table and a TV room up there. Wifi works all around the building and is an awesome spot for backpackers or people just wanting cheap accommodation. They have limited parking but it's first in best dressed! Thanks to all of the staff for being amazing - I will definitely be coming back to stay when I come back to Brisbane!