Brisbane: 300 hotels found

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Brisbane Marriott Hotel

Brisbane Marriott Hotel

4.3/569 Reviews
Brisbane Central Business District
Good central location, room clean and tidy. Staff were excellent, especially in concierge and reception, who gave superb customer service. The experience was ruined by some irritations which could easily be fixed. In the bathroom, I was pleased to have a bathtub as well as a shower but there was no soap or shampoo for the bath: I had to walk backwards and forwards to the shower to get soap and shampoo when I needed it. I had to leave a note to ask the housekeeping staff to leave me a bar of soap. No shower attachment in the bath for hair-washing or bath-cleaning. Water temperature in the shower highly variable (other guests reported this too). The elevators were slow to arrive: sometimes a very long wait. The card readers in the elevators were temperamental, lots of guests struggled to make them work. In the breakfast area, decaffeinated coffee was not included: had to ordered separately and pay extra (expensive too). The omelette chef was never there and had to be summoned. Odd arrangement where there are no stairs for those that want exercise or dislike waiting for slow elevators or dislike elevators altogether. Even the one floor down from reception to concierge can only be travelled by elevator. Some attention to detail please Marriott: your staff are great but I wouldn’t stay again because of the other issues above, unless they are remedied.

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