Guest User
June 27, 2021
Despite the website stating the precautions followed during a pandemic the flat we stayed in was NOT clean. In fact it was quite filthy. Finding a used condom under one of the beds was my last straw! Wall behind the garbage bin was splashed with muck, a previous guest had spilt something down the wall behind the dining table and this had not been cleaned, mirrors were streaked, bathroom was surface clean but filthy with a little further inspection. Fridge was tiny and froze our food. No explanation for how to use appliances or heating was provided. We stayed for an extended period out of necessity. I needed to purchase air freshener and cleaning products - including a broom, as the supplied vaccum barely worked. For an initial 2 week stay there was the bare minimum supplied - when we extended for another two weeks not once were we offered any extra supplies (despite paying for a SERVICED apartment) - no cleaning was offered (we are now staying at a serviced apartment in a brand new building where cleaning happens once a week and ample of everything is supplied - we were also greeted and given a quick tour and shown how to use appliances etc) No explanation of how to gain access was supplied at the time of confirmation - so I had to ring and chase up the information. This consisted of calling someone for an access code and this person insisting on briefing me on the wifi etc as I was trying to gain entry to the car park, instead of in writing somewhere. And on top of all of the above these flats attract the bucks party crowd so we were subjected to a number of nights where people above us partied ALL night, keeping us and our child awake. We were assisted once when we called their ‘accident’ number and that person called the other tenants to ask them to stop jumping on the floor above. But who to call at 3am?! The entrance to our flat was through the smoking area so it stunk and every time the external door opened it sounded like someone was entering our flat. When we did extend our stay we were treated respectfully by management who waited for payment while we sorted out transferring money from overseas. Best thing about this place was the secure parking. The area has a vibrant local community which was really great to observe and visit. For the other reviewers saying how dangerous the area was - not true - there are just a lot of black people (big Somali, Ethiopian and Caribbean community) which obviously freaks some people out. Very close to the city centre and great bus service along Stapleton road too.